Technician - SITECH Field

Description

Objective

This position is primarily responsible for the repair and service in the field of all Construction Technology which includes various Caterpillar and/or Trimble Construction Machine Control and Guidance equipment.

Responsibilities

Primary Responsibilities:

• Diagnose and repair construction technology equipment, with emphasis on Laser, GPS, and Robotic controls
• Prepare accurate estimates for customer repairs
• Ensure all documentation is completed accurately and efficiently; work orders, service reports, allocation of time, and tracking parts
• Maintain customer satisfaction by ensuring customer needs and deadlines are met
• Complete all scheduled repairs in a safe and efficient manner
• Assist with Operator Training
• Adheres to all safety rules and maintains quality housekeeping in work area

Occasional/Other Responsibilities:

• Assist with ordering parts and organizing the parts warehouse
• Attend Trimble and Cat Equipment training
• Data entry as required

Supervisory Responsibilities:

• No formal responsibility for supervising others

Qualifications

Position Requirements

Required:

• High School diploma or GED or equivalent work experience
• Valid Driver’s License

Preferred:

• 2 years or more experience with Heavy Equipment Technology
• Trimble and/or Spectra Precision Technology training
• Training with lasers and electronic technology

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Strong communication skills, including verbal, written and listening skills.
• Strong multitasking abilities, detail-oriented and self-motivated
• Excellent customer service skills
• Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers and people at all levels inside and outside the organization
• Strong computer skills experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn Trimble/CAT/MacAllister/Michigan Cat systems
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment.
• Ability to work in a fast-paced, high-pressure, deadline driven environment.

Physical Requirements of Position:

• Occasional confined sitting (at computer, in car, etc.)
• Occasional non-confined sitting (able to move about at will.)
• Frequent standing or walking
• Frequent rapid use of arms, hands or fingers, in handling or manipulating objects, or operating equipment, tools and/or instruments requiring fine eye-hand coordination
• Frequent repeated bending, crouching, stretching, up and down stairs, or crawling
• Frequent unaided lifting of objects up to 20 pounds
• Frequent communication with other individuals. Must be able to exchange accurate information when speaking with customers, coworkers, and/or vendors
• Frequent use of near and far vision acuity. Must be able to identify objects within two feet or less and at a distance of 20 feet.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.