Manager Operational Excellence

Ziegler CAT has an opening for an Operational Excellence Manager to provide the leadership needed to develop a premier safety culture and associated program along with all facets of the Service Excellence program. The Manager’s primary responsibilities pertain to three major programs central to the company achieving and maintaining operational excellence. The success of this position will be that each store reach and maintain the highest level of achievement in the following three areas: • Safety- developing and maintaining a safe culture throughout the organization, which includes identifying areas for improvement, implementing policies and procedures, training to these policies and auditing compliance. The goal is each store reaching a zero injury status. • Service Excellence – using the Cat template of attributes and measurements as a guideline, develop and maintain a very high level of service excellence and consistency. Identify those measures that represent service excellence and create an actionable dashboard to identify areas of inconsistency and improvement. Continually evaluate each stores performance against these standards • Branch Standards - utilizing the defined elements of quality and appearance standards, partner with each store to reach and maintain the highest level of defined achievement. Continually audit each store against these standards. Complimentary and in support of the programs noted above, the manager will assist in developing, implementing, and administering safety, accident prevention, and occupational health programs to prevent or reduce industrial injuries and illnesses. Assure compliance with OSHA and MSHA laws and regulations. They will also be responsible for operational audits and improvement identification. Working with the operational management team to develop and execute actions plans for improving the operations is a key responsibility. Implementing best practices and continuous improvement ideas is essential for this role. This position needs to be seen and act as an advocate for the operations team.

Responsibilities:

• Studies, develops and implements programs, procedures, and policies related safety compliance Acts as a resource for managers responsible to carry out these policies and procedures
• Compiles and submits accident reports and various other reports required by regulatory agencies
• Maintains safety files and records
• Provides safety data to customers as a part of bid packages and pre-qualification
• Assist in overseeing WIP and help develop streamline processes to reduce WIP balances
• Actively oversee the preparation and review of the operational dashboard ensuring areas of potential improvement are identified and acted upon
• Oversee Ziegler’s contamination control program and audit against the established standards
• Identify best practices through observations and audits.  Communicate these findings to other stores striving for operational consistency and excellence
• Responsible to develop and lead all aspects of Ziegler’s safety culture program
• Coordinates loss prevention and safety programs by selecting appropriate techniques and implementing safety programs and policies to minimize loss
• Ensures compliance with local, state, and federal Occupational Safety and Health Administration (OSHA), Federal Mine Safety and Health (MSHA) rules and regulations.
• Directs activities of safety, engineering, and loss prevention experts
• Coordinates inspections of facilities to detect existing or potential accident and health hazards, determines corrective or preventative measures where indicated, and follows up to ensure measures have been implemented
• Represents the organization in community or industry safety groups, programs, and associations
• Ensure Service Excellence attributes and measurements are defined and fully understood by the operational team
• Ensure contamination control standards are understood and complied with throughout the operations and continuously audit each store against these standards
• Ensure branch standards for quality and appearance are implemented at each store.  Audit against these standards making recommended changes as needed
• Working with others, identify key operational metrics that need to be measured and managed.  Ensure these metrics are visible and understood by the operational team
• Execute operational audits and report findings to the responsible parties; working with the respective team to develop action plans to address any deficiencies
• Interprets polices and laws, advises and councils company management
• Works in a cooperative manner with team and superiors
• Ability to train on a multitude of topics related to safety, service metrics, contamination control, product support processes etc… is essential
• Formulates, develops and directs all facets of company accident-prevention program
• Conducts or assures facility inspections to help identify safety and environmental hazards
• Monitors changes in governmental regulation and advises management on compliance
• Understanding of branch operations including service and parts processes is essential

Qualifications:

• 4-year Bachelor’s degree preferred
• 5-10 years experience in a position requiring an in-depth knowledge of OSHA, MSHA, and local authorities and administering policies to assure compliance with those laws
• Personal Attributes: Planning and Organization, Attention to Detail, Learning Orientation, Abstract Thinking, Teamwork
• Excellent communication skills for working with all levels of employees and customers, leading, teaching, writing reports, and polices
• Keen analytical skills
• Must have a detailed knowledge of accident prevention, public safety, accident investigation, motor vehicle accident prevention, fire prevention, and workers’ compensation
• Requires above average interviewing skills
• Above average human relation and interpersonal skills needed

Travel:

• Up to 50% travel