Job SearchTechnical Communicator
Building Texas… Powering the World.
Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!
Now Hiring: Technical Communicator
(Heavy Equipment | Technical Support | Failure Analysis)
At Mustang Cat, we don’t just service equipment—we support the people who keep Texas moving. As a Technical Communicator, you’ll play a critical role in connecting field and shop technicians with Caterpillar engineering resources to solve complex technical challenges.
The Technical Communicator serves as a key technical resource for service operations across the organization.
Primary Responsibilities:
• Provide advanced technical support to shop and field service teams
• Communicate directly with Caterpillar engineers via the DSN network to resolve complex issues
• Perform detailed failure analysis on equipment and components
• Assist shop and field personnel with warranty repair process
• Collaborate with district Caterpillar representatives to troubleshoot and resolve issues
• Maintain strong communication with internal teams and external partners
• Support workload coverage across the team as needed
Required Qualifications:
• Minimum 5+ years of experience in an equipment repair environment
• Strong mechanical aptitude (diesel, heavy equipment, or related)
• Experience with failure analysis
• Strong written and verbal communication skills
• Experience working with customers and internal stakeholders
Preferred Qualifications:
• Working knowledge of DBS and SIS systems
• Experience interacting with OEM engineering teams
• Associate’s Degree in Diesel Technology or related technical field
• Bachelor’s Degree in Ag Mechanization or similar field
This position is critical to keeping our technicians productive and our customers operational. You’ll be the bridge between real-world field challenges and OEM engineering solutions—helping drive faster resolutions and better outcomes across the business.
Check out the Mustang Cat Anthem to see our mission in action!
Having trouble logging in? Create an account through the link on the "Sign In" pop-up window, and apply today!
Mustang Cat is an Equal Opportunity Employer.
Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!
Now Hiring: Technical Communicator
(Heavy Equipment | Technical Support | Failure Analysis)
At Mustang Cat, we don’t just service equipment—we support the people who keep Texas moving. As a Technical Communicator, you’ll play a critical role in connecting field and shop technicians with Caterpillar engineering resources to solve complex technical challenges.
The Technical Communicator serves as a key technical resource for service operations across the organization.
Primary Responsibilities:
• Provide advanced technical support to shop and field service teams
• Communicate directly with Caterpillar engineers via the DSN network to resolve complex issues
• Perform detailed failure analysis on equipment and components
• Assist shop and field personnel with warranty repair process
• Collaborate with district Caterpillar representatives to troubleshoot and resolve issues
• Maintain strong communication with internal teams and external partners
• Support workload coverage across the team as needed
Required Qualifications:
• Minimum 5+ years of experience in an equipment repair environment
• Strong mechanical aptitude (diesel, heavy equipment, or related)
• Experience with failure analysis
• Strong written and verbal communication skills
• Experience working with customers and internal stakeholders
Preferred Qualifications:
• Working knowledge of DBS and SIS systems
• Experience interacting with OEM engineering teams
• Associate’s Degree in Diesel Technology or related technical field
• Bachelor’s Degree in Ag Mechanization or similar field
This position is critical to keeping our technicians productive and our customers operational. You’ll be the bridge between real-world field challenges and OEM engineering solutions—helping drive faster resolutions and better outcomes across the business.
Check out the Mustang Cat Anthem to see our mission in action!
Having trouble logging in? Create an account through the link on the "Sign In" pop-up window, and apply today!
Mustang Cat is an Equal Opportunity Employer.