Sales - Rental Counter Sales Rep
Description
Position Summary
- Deliver excellent customer service to walk-in, phone, text, and online customers
- Identify customer needs and recommend appropriate equipment and rental solutions
- Upsell products and services when appropriate
- Open and manage customer accounts and follow up on quotes and unsigned contracts
- Prepare accurate rental reservations, contracts, invoices, and agreements
- Manage rental transactions from start to finish, including payment collection for cash accounts
- Coordinate with dispatch to ensure on-time deliveries and returns
- Support outside sales and internal departments as needed
- Maintain a clean, professional showroom and counter area
- Complete daily, weekly, and monthly branch reports as assigned
Qualifications
- High school diploma, technical training, or college coursework
- Minimum 2 years of experience in heavy equipment or the construction industry
- Basic understanding of construction phases, equipment, and mechanical concepts
- Strong customer service, communication, and sales skills
- Comfortable using computers and web-based systems (Microsoft Office, databases)
- Willingness to work overtime, be on-call, and work occasional weekends