Administrator - Service Operations

Mt Thorley | Monday–Friday | Mining & Heavy Equipment

Be the backbone of a large, high‑performing Field Service operation supporting over 60 technicians across the Hunter Valley. This is a fast‑paced, hands‑on administration role where your work directly enables frontline service delivery to major customers.

WesTrac is seeking an experienced Service Operations Administrator to join our Mt Thorley team, providing critical operational, compliance and customer support within our Field Service division. You’ll work closely with technicians, leaders and customers to ensure work orders, documentation and compliance requirements are executed accurately and on time.

This role suits a confident administrator with experience in a workshop, service, logistics or operational environment who is ready to step beyond general admin and build a long‑term career in operations, projects or leadership.

Key Responsibilities

• Provide end‑to‑end administrative support to the Field Service team, including document control, records management, data entry and office coordination.
• Manage service and work order administration, including purchase requisitions, goods receipting and supporting documentation.
• Maintain technician training schedules, competency records and compliance documentation.
• Coordinate customer and site inductions, including medical bookings and site access requirements to ensure technicians are job‑ready.
• Administer uniform and PPE distribution, maintaining accurate inventory records.
• Support safety administration activities, including compliance documentation and audits.
• Liaise with internal stakeholders, customers and external partners to support service operations.
• Contribute to continuous improvement initiatives to enhance efficiency and customer experience.
  
  

Skills & Experience

• Experience in an administrative role within a service, workshop or operational environment.
• Strong customer service skills with the ability to build effective working relationships.
• Proven ability to manage competing priorities in a fast‑paced environment.
• Clear and professional written and verbal communication skills.
• Proficiency in Microsoft Office with strong attention to detail and data accuracy.
• A proactive, solutions‑focused approach with a commitment to continuous improvement. 

Why WesTrac?

At WesTrac, we’re Made for More—more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we’re united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution.

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world’s largest authorised Cat® dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.

What we offer

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available.
• Health & Wellness – Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus for applicable roles
• Additional Perks – Free parking, onsite café, bootcamp and yoga available at certain locations

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact NSW Recruitment on 1300 797 028 and quote job #5098.

Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.