Recherche d’emploiWarranty Supervisor
Building Texas… Powering the World.
Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!
•️ Now Hiring: Warranty Supervisor
(Warranty Operations | Team Leadership | Caterpillar Claims Management)
Mustang Cat is hiring a Warranty Supervisor to oversee the daily operations of our Warranty Department. This role is responsible for ensuring all Caterpillar warranty claims are submitted accurately and within required timelines while leading a team that supports service, parts, and customer needs.
If you’re detail-oriented, organized, and experienced in warranty processes and team leadership, this is a great opportunity to grow your career with a trusted industry leader.
• Why Join Mustang Cat?
We’re more than just machines—we’re the people behind the performance. Mustang Cat offers:
• Great Work-Life Balance
• On-Premise Clinic
• Tuition Reimbursement
• Vast Growth Opportunities
• Job Stability
• Full-Time Benefits: Medical, Dental, Vision
• 401(k) Employer Matching
• Paid Vacation, Sick Time, Holidays
• What You’ll Do as a Warranty Supervisor:
As a Warranty Supervisor, you’ll lead the warranty team while ensuring compliance, accuracy, and efficiency in all claim processes.
Responsibilities include:
• Lead and manage warranty department employees, including hiring, training, development, and performance management
• Ensure timely and accurate submission of warranty claims in accordance with Caterpillar guidelines
• Work closely with service supervisors, customers, and other dealers to resolve warranty-related issues
• Interpret job folders and submit claims to Caterpillar systems
• Oversee preparation and processing of “Send-It-Back” parts returns
• Register new machine and engine warranty coverage
• Maintain accurate machine and engine delivery records
• Monitor department performance and ensure high standards of accuracy and service
• Promote a culture of accountability, teamwork, and continuous improvement
• What We’re Looking For:
• College degree in Business, Management, Technical field, or related area (equivalent experience considered)
• 3+ years of warranty-related experience
• Previous supervisory or leadership experience
• Strong computer skills, including Microsoft Office applications
• Experience with Caterpillar systems such as DBS, SIS, SIMSI, SIB, and ADZ142
• Professional verbal and written communication skills
• Ability to work in a fast-paced, high-volume environment
• Highly organized with strong attention to detail and a sense of urgency
✅ Preferred Experience:
• Bilingual (English/Spanish)
• Knowledge of Caterpillar equipment
Start your next chapter with Mustang Cat as a Warranty Supervisor—and play a key role in ensuring accurate claims processing, strong team performance, and excellent customer support.
Apply today and let’s talk!
Check out the Mustang Cat Anthem to see our mission in action!
Having trouble logging in? Create an account through the link on the "Sign In" pop-up window, and apply today!
Mustang Cat is an Equal Opportunity Employer.
Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!
•️ Now Hiring: Warranty Supervisor
(Warranty Operations | Team Leadership | Caterpillar Claims Management)
Mustang Cat is hiring a Warranty Supervisor to oversee the daily operations of our Warranty Department. This role is responsible for ensuring all Caterpillar warranty claims are submitted accurately and within required timelines while leading a team that supports service, parts, and customer needs.
If you’re detail-oriented, organized, and experienced in warranty processes and team leadership, this is a great opportunity to grow your career with a trusted industry leader.
• Why Join Mustang Cat?
We’re more than just machines—we’re the people behind the performance. Mustang Cat offers:
• Great Work-Life Balance
• On-Premise Clinic
• Tuition Reimbursement
• Vast Growth Opportunities
• Job Stability
• Full-Time Benefits: Medical, Dental, Vision
• 401(k) Employer Matching
• Paid Vacation, Sick Time, Holidays
• What You’ll Do as a Warranty Supervisor:
As a Warranty Supervisor, you’ll lead the warranty team while ensuring compliance, accuracy, and efficiency in all claim processes.
Responsibilities include:
• Lead and manage warranty department employees, including hiring, training, development, and performance management
• Ensure timely and accurate submission of warranty claims in accordance with Caterpillar guidelines
• Work closely with service supervisors, customers, and other dealers to resolve warranty-related issues
• Interpret job folders and submit claims to Caterpillar systems
• Oversee preparation and processing of “Send-It-Back” parts returns
• Register new machine and engine warranty coverage
• Maintain accurate machine and engine delivery records
• Monitor department performance and ensure high standards of accuracy and service
• Promote a culture of accountability, teamwork, and continuous improvement
• What We’re Looking For:
• College degree in Business, Management, Technical field, or related area (equivalent experience considered)
• 3+ years of warranty-related experience
• Previous supervisory or leadership experience
• Strong computer skills, including Microsoft Office applications
• Experience with Caterpillar systems such as DBS, SIS, SIMSI, SIB, and ADZ142
• Professional verbal and written communication skills
• Ability to work in a fast-paced, high-volume environment
• Highly organized with strong attention to detail and a sense of urgency
✅ Preferred Experience:
• Bilingual (English/Spanish)
• Knowledge of Caterpillar equipment
Start your next chapter with Mustang Cat as a Warranty Supervisor—and play a key role in ensuring accurate claims processing, strong team performance, and excellent customer support.
Apply today and let’s talk!
Check out the Mustang Cat Anthem to see our mission in action!
Having trouble logging in? Create an account through the link on the "Sign In" pop-up window, and apply today!
Mustang Cat is an Equal Opportunity Employer.