Product Support Operations General Manager

We have an opening for a Product Support Operations General Manager, a member of our leadership team in the Alaska Machinery Division reporting to the Vice President of Product Support Operations. This key role is responsible for managing P&L, conducting operational performance reporting and recommending profit and service improvements. This position will lead a team of employees at our Alaska branches and responsible for the following:

Business Management:

• Build, enhance and maintain key customer relationships with Caterpillar and major suppliers to ensure organization is meeting Customer and Employee Satisfaction goals.
• Drive, grow and support the machinery Parts and Services business of our Caterpillar products.
• Perform as a service-focused leader who can deliver exceptional service in order to meet aggressive targeted sales growths for Parts and Service in the Alaska territory.
• Formulate business plans, programs, manage budgets, and identify business and employee needs, product challenges, department processes, business systems and changes in product procedures or services.
• Develop and maintain alignment of the Parts and Service teams with Caterpillar and NC Machinery Alaska.

People Management:

• Effectively lead the Parts and Service teams in multiple locations throughout the Alaska region.
• Demonstrated experience for building high performing teams through technical and business training and mentoring.
• Ability to identify and build performance plans for ensuring optimum staff performance.
• Demonstrated experience and strong interpersonal skills in managing diverse groups, motivating and developing employees and setting clear business goals.

Personal Attributes, Experience, and Education:

• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Build, enhance and maintain key customer relationships with Caterpillar and major suppliers to ensure organization is meeting Customer and Employee Satisfaction goals.
• Minimum of 10 years’ experience is preferred. Bachelor’s degree in business or related discipline preferred. Caterpillar experience is a plus.
• Represent the company with a high degree of professionalism while demonstrating core Company Values.
• Create and maintain positive relationships with internal and external teams with potentially conflicting business objectives.
• Ability to present quarterly business updates to Executive Management, maintain key metrics reports and develop action plans.
• Ability to travel up to 25% to Alaska branches and Seattle headquarters.   

Employee Benefits:

• Retirement:   401k w/ Company Match and Profit Sharing
• Paid Time Off:  Paid Vacation, Holiday & Sick Leave
• Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental
• Vision Insurance:  VSP Vision Insurance
• Insurance:  Company Paid Life, AD&D & Disability Insurance
• Guidance Resources:  Employee Assistance Program
• Rewards:  Quarterly Employee Recognition Cash Program
• Discounts:  CAT Products, Rental/Sales Discounts
• Financial Access:  Credit Union Membership is available
•  Growth/Stability:   Career Growth Opportunities within a 4^th Generation Family owned Company for over 96 years
• Tenure:  Seniority Bonus, starting at 5+ years
• Talent Referral Program:  Employee Referral Bonus

Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington,  Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and Alaska. Our Member Companies are N C Machinery Co., N C The Cat Rental Store, N C Power Systems Co., Tractor & Equipment Co., T&E The Cat Rental Store, and SITECH Northwest Inc., representing Caterpillar, and other manufacturers. We are a family owned and managed company with 1,250 employees. Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.