Field EPG Service Technician

The Field Service Technician-Electric Power Generation is responsible for the troubleshooting/diagnostics, repair/overhaul, and preventive maintenance of Caterpillar and allied electric power generation products (generators, switchgear systems), primarily during service calls at customer locations, using a field service truck in a safe, timely, efficient, and courteous manner. This position will require working hours in addition to the normal work schedule and for emergency calls.

• Perform all required maintenance, inspections, load banking, troubleshooting and repair of engine and electrical related systems, commissioning of engines/generators and coordination, maintenance and/or commissioning of transfer switch and switchgear systems in accordance with all prescribed quality and safety standards.
• Troubleshoot, problem solve, and identify the problem through failure analysis.
• Test, measure, align and adjust engine systems and components.
• Research and determine reusability of parts in accordance with published manufacturer guidelines.
• Coordinate the ordering of replacement parts with supervisor.
• Prepare and submit detailed, complete and legible service reports of all inspection and repairs performed using prescribed forms and procedures in a timely manner.
• Keep supervisor regularly apprised of status of assigned repair jobs and assist in addressing customer questions and concerns.
• Provide technical guidance, assistance, and training to internal technicians and customers as requested.
• Troubleshoot field service delivery-related problems (weather, traffic, breakdowns) to resolution in real time.
• Maintain all motor vehicle logs, documentation, and driving standards as may be required by the Department of Transportation (DOT), federal/state authorities, and the company.
• Inspect all assigned vehicle and equipment daily and report repair and/or maintenance requests to designated manager. Maintain assigned vehicle in a clean and fueled state of readiness.
• Maintain a professional and proper personal appearance at all times.
• Keep up to date with developments in tooling, technologies and systems.

• High school diploma or GED equivalent required. Diesel engine, construction equipment and/or truck engine training and certifications through accredited technical schools or relevant military experience preferred.
• Minimum 4 to 6 years previous hands-on work experience as a diesel technician repairing Caterpillar or competitor spark ignited engines, electrical switchgear, and diesel/electric systems related components. Minimum 3 years related technician experience in a field service setting required.
• Ability to read and comprehend moderately difficult computer-based schematics, specifications, service and parts literature, technical bulletins, safety manuals, and other related publications.
• Solid mechanical systems knowledge of diesel engines/engine failures and electrical and hydraulic systems.
• Proficient in the use of mechanical test equipment including CAT ET, PL1000 interface, and EMCP programming.
• Ability to safely use material handling equipment and tooling and wear company required PPE (protective eyewear, gloves, harnesses, footwear) during a shift assignment that could last between 8 and 11 hours.
• Current Class D motor vehicle license, DOT medical certification, and other related licenses as required by the Department of Transportation, federal, and/or state statutes.
• Must have and maintain a driving record (MVR) which adheres to the company's motor vehicle policy standards.
• Good knowledge of concepts, practices, and procedures within the transportation industry, including DOT regulations.
• Excellent customer service and interpersonal communication skills.
• Good problem solving skills, detail oriented, and ability to work with a high level of accuracy.
• Good computer skills using related information system applications (ex: SIS, DBS).
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work independently in a dynamic fast paced field service environment.
• Ability to work standard five-day work schedule, including daily overtime, and weekend hours as necessary.
• Possess a complete set of basic mechanic hand tools including drives, sockets, and wrenches.