Service Repair Analyst

Ziegler CAT has an opening for a Service Repair Analyst who is responsible for creating and maintaining standard jobs using Caterpillar, other various dealer portals and Ziegler specific software tools. A standard job consists of a list of parts and labor hours necessary to complete specific maintenance or repairs. Standard jobs are used in repair quotes to customers, contract pricing, life-cycle cost projections and to drive service efficiency. The ideal candidate must be very detail orientated, enjoy working independently and be proficient with excel. This position requires communication with the service and sales department to develop accurate and realistic pricing for standard jobs. A person in this role will be exposed to the full breadth of our equipment product line across all industries.

Responsibilities:

• Maintains and organizes all built standard jobs which are used by the sales and service departments when quoting repair costs to customers as well as being used in total maintenance and repair contract pricing and machine life cycle costs
• Creates and updates all service letter standard jobs in the dealer business software
• Creates preventative maintenance standards on all new machine models in Ziegler’s equipment population
• Maintains the standard job catalog
• Adds new base serial numbers and modifies existing base serial numbers as needed to mirror the existing machine population in Ziegler’s territory
• Creates and maintains preventative maintenance contract pricing for Caterpillar equipment
• Updates repair parts list with revised part numbers as required
• Appraises accuracy of standard jobs with supervisor on a yearly basis
• Identifies and works with branches to review job utilization and updates parts and/or labor changes of standard jobs if necessary
• Works cooperatively with both the sales and service departments to achieve realistic standard job pricing
• Fields questions via phone or email regarding standard jobs
• Trains users on how to utilize systems to quote standard jobs

Qualifications:

• High School Degree required; 4 year degree preferred
• Knowledge of construction, agricultural and on-highway trucks preferred
• Strong computer and Microsoft Excel skills required
• Personal Attributes: Attention to Detail, Efficiency, Planning and Organization, Commitment / Dependability, Teamwork
• Mechanical aptitude a plus