Service Writer

N C Power System carries the complete line of Caterpillar® engine and power systems products covering a vast territory that includes Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. We are the Pacific Northwest’s Caterpillar Dealer in delivering prime and standby electric power, marine, oil and gas, and industrial/OEM installations.

N C Power Systems is a Member Company under Harnish Group Inc. which includes N C Machinery, N C The Cat Rental Store, Tractor & Equipment Co., T & E The Cat Rental Store, and SITECH, representing Caterpillar, other manufacturers. A family owned and managed company, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

About this Position:

• This position is based full-time in Tukwila, WA
• Our Service Writer position is responsible for managing the administrative areas of our team and is an important role within our Washington operations.
• It is the Service Writer’s job to manage many work orders in all parts. Service Writer’s create work orders using data given by customer or supervisor. They approve technician’s service notes, attach reports and inspection results, approve and reject timecards, have the ability to follow a contract and quote by dollar amount and verbiage, handle computer-made invoicing, email all supporting documents to the customer, and occasionally schedule technicians.
• Attention to detail with accuracy is essential for this role.
• Creating and keeping customer relationships using positive and professional communication is necessary.

Qualifications & Experience Needed:

• Very simple mechanical knowledge or understanding of the industry is desired (knowing that an engine takes oil, etc.)
• Must be able to demonstrate a disciplined ability to work with limited supervision.
• The ideal candidate will have excellent verbal and written communication skills.
• The ideal candidate must be self-motivated, have attention to detail, works well under pressure in a busy environment that requires multitasking daily.
• Essential Computer Skills: Repetitive typing tasks, copy+paste, Folders: Saving, Filing, Renaming, opening & closing documents, Edit a PDF, Create a Word doc, Excel Sheet, & use Outlook, work off of 2 monitors, ability to learn new programs and CAT specific software

Employee Benefits:

We offer a competitive benefits package that includes salary from $ 28.40 to $34.75 per hour.

• Retirement:   401k w/ Company Match and Profit Sharing
• Paid Time Off:  Paid Vacation, Holiday & Sick Leave
• Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental
• Vision Insurance:  VSP Vision Insurance
• Insurance:  Company Paid Life, AD&D & Disability Insurance
• Guidance Resources:  Employee Assistance Program
• Rewards:  Quarterly Employee Recognition Cash Program
• Discounts:  CAT Products, Rental/Sales Discounts
• Financial Access:  Credit Union Membership is available
•  Growth/Stability:   Career Growth Opportunities within a 4^th Generation Family owned Company for over 96 years
• Tenure:  Seniority Bonus, starting at 5+ years
• Talent Referral Program:  Employee Referral Bonus

To apply for this unique position, please go to our web site at   www.ncmachinery.com

Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers.  A family owned and managed company since 1929 with over 1200 employees, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.