Product Support Process Administrator

Ziegler CAT has an opening for a full-time Product Support Process Administrator to provide administrative support for parts and service operations personnel, monitor compliance with product support policies and procedures, and assist users and other system coordinators as necessary.

Responsibilities:

• Submits daily, weekly, and monthly reporting jobs and distributes output
• Retrieves and analyzes system data for various users
• Receives and investigates all product support “help” calls
• Provides support to parts, service and warranty operations personnel
• Create product support summaries
• Maintain master data tables
• Maintain SharePoint site
• Reviews and tracks status of projects and communicates status updates to management
• Provide training in one on one , group or Web-Ex settings on existing and new systems
• Assists in coordinating system updates including labor rates, miscellaneous sell rates (oil prices, etc.), and factory passwords
• Assists in system upgrade testing prior to implementation into production
• Assists in updating and communicating warranty labor rate changes
• Develops and maintains document procedures and processes
• Perform branch reviews
• Administers marketing programs set up for automated processing
• Creates marketing program claims to recover funds from manufacturer
• Audits, approves, and processes promotional claims
• Produces business analytics reporting to track Ziegler parts and service marketing campaign performance
• Assists in calculating and applying marketing program discounts on parts and service documents
• Assists in developing and communicating new user procedures
• Participates in new software/process rollouts
• Assists in monthly account reconciliations
• Assists in managing service software subscriptions
• Works in a cooperative manner with team and superiors
• Special projects and all other duties as assigned

Qualifications:

• 2-year degree required, 4-year degree preferred
• 1-3 years administrative or user support experience
• Strong written and verbal communication skills
• Basic skills with Microsoft Office and Dealer Business Systems Software
• Thrives in a fast-paced work environment
• Great organizational skills
• Personal Attributes: Attention to Detail, Problem Solving, Efficiency, Planning and Organization, Teamwork

Travel:

• Up to 10% travel