Ag Application Support Supervisor

Job Posted: October 28th, 2021

Location: Altoona, Iowa, US

Ziegler CAT is looking for a full-time Technical Support Supervisor. This person is responsible for managing, directing, and coordinating the efforts of the Ag Application Support staff . This position will provide leadership, technical knowledge, and strategy pertaining to the efforts of the technical support group. Flexibility for this position to be based out of many of our branch locations.

Responsibilities:

  • Ensures prompt response to all Ag Application call line technical support questions, problems, and concerns.
  • Assists the application team in finding and providing information to technicians, customers, and managers enabling them to successfully manage their repair with the goal of returning the Ag application product to normal operations.
  • Provide awareness to the Ag Equipment Support Manager of emerging issues.as defined in escalation standards.
  • Creates and distributes weekly LANDesk team status reports to the team and manager
  • Assists the manager in creation of New Product Introduction roll out strategies related to Ag Application equipment that would include equipment information, tooling and training needs.
  • Is responsible for monitoring of team performance support metrics, ensuring performance and daily staffing levels are appropriate.
  • Guides team members in developing quality Ag Application training materials used in Ziegler Technical Services training classes.
  • Assists the Manager and team in scheduling of classes.
  • Assists in creation of capital asset and tooling requests
  • Assists with the creation of Ag Application Hot Topic documentation.

Products Supported

AGCO - AgChem

  • AGCO Power Engines/SISU
  • Loral
  • Pull Behind Sprayers
  • RoGator
  • Spra-Coupe
  • TerraGator
  • Willmar Products

Application Electronics

  • Factory installed Controllers & GPS (includes legacy).
  • Fuse
  • Raven Products (Auto Boom, ACCU Boom, Steering, Ext.)
  • NORAC Boom Control

Technician Operational Support of Diagnostic tools

  • AGCO EDT
  • AGCO EDTWinEEM3
  • AGCO Tech Connect
  • Caterpillar DSN
  • Caterpillar ET
  • EIP
  • Funk Transmission
  • LANDesk Remote
  • Ziegler Onsite
  • 4WS Sauer Danfoss (legacy)     

Qualifications:

  • 4-year degree preferred; high school degree required
  • Knowledge of and experience with the following is preferred:
  • Good computer skills with advanced knowledge of MS Powerpoint and intermediate knowledge of MS Excel and Word
  • Excellent leadership and communication skills - both verbal and writing
  • Strong customer service orientation
  • Clean driving record

Travel:

Up to 35% travel

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