CAT Industrial Parts and Service Sales Representative

Job Posted: October 17th, 2021

Location: Shakopee, Minnesota, US

Ziegler Power Systems is seeking an experienced Industrial PSSR to promote and sell parts and service solutions to aggregate, wood processing, paving and construction contractors that are running Caterpillar engines in non-Caterpillar equipment and/or are running Caterpillar prime power generators. The Industrial PSSR is responsible for leading and growing Ziegler’s aftermarket parts and service business while working closely with sales representatives in the Power Systems and Construction Industry divisions. Ziegler strives to be a one stop service provider for customers. This is accomplished by providing customers with Ziegler’s full line of parts, service, equipment sales and rental needs. The Industrial PSSR reports to the Product Support Sales Manager in the Power Systems division.


  • Collaborate with Product Support Sales Representatives in the construction industry division to enhance customer relationships while focusing on growing parts and services revenue for aggregate, wood processing, paving and construction contractors utilizing Caterpillar engines in non-Caterpillar equipment and/or running Caterpillar prime power generators
  • Collaborate with Ziegler’s OEM Sales Engineers to meet with Industrial Engine customers in order to better serve our distributors and end-user customers with parts programs and service solutions
  • Seek out and secure new industrial engine parts and service opportunities
  • Apply industry knowledge to offer technical advice and practical parts and service programs to both internal and external customers
  • Prepare detailed TM maintenance and repair quotes following Ziegler’s best practices. When appropriate formulate multi-year Customer Value Agreements (CVA) to present and sell to customers
  • Use Ziegler approved CRM to track all customer activity including phone calls and in-person visits.  In addition, use CRM to track sales quotes including leads and sales opportunities that can be followed through the sales funnel
  • Create PowerPoint presentations, marketing cut-sheets and sales aides in conjunction with Ziegler’s Marketing department to enhance customer awareness
  • Build and maintain strong customer relationships - conduct regular customer site visits and follow-up phone and email communication. Work with customers to find innovative solutions to their parts and service needs. Work on behalf of the customer and Ziegler to find equitable invoice resolution for Ziegler and the customer
  • Participate and join customer industry/trade organizations or associations to further enhance industry awareness and customer relations


  • 2-year Technical, or Business Associate Degree is required
  • Bachelor’s degree in Business or related field is desired
  • 4+ years of technical engine and/or generator experience is required
  • 2+ years of sales experience in a similar industry is desired
  • Proficient in Microsoft Outlook, Word, Excel and PowerPoint
  • Excellent communication skills – both written and verbal
  • Results-oriented and self-starter
  • Clean driving record

Personal Attributes:  

Achievement Orientation, Customer Focus, Problem Solving, Planning and Organization and Teamwork


Up to 40-50% travel

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