Caterpillar Construction Equipment Field Technician

Job Posted: October 23rd, 2021

Location: Newington, Connecticut, US

Overview

 

H.O. Penn Machinery, the Caterpillar dealer for the lower 13 counties of New York and all of the state of Connecticut, is looking for a Class 1 Field Technician for Heavy Construction Equipment to service the state of Connecticut!


*This position requires off-hour, weekend, and holiday on-call availability.

 

**This is a union position that includes potential annual earnings up to $130,000 per year in addition to industry best pension and annuity package, plus additional voluntary benefits offered by H.O. Penn. 


***This position utilizes a company service vehicle - clean and valid driver's license is required.

 

60

Responsibilities

Reporting to the Field Service Supervisor, this position is responsible for the following tasks:


Successfully provide service of recognized superior value:

  • Troubleshoot problems
  • Efficiently utilize resources to correct problems
  • Document steps taken to correct problems

Maximize the efficient use of service and repair processes to provide fast, accurate service and minimize unnecessary expense:

  • Plan proper repair procedures for efficiency
  • Efficiently utilize tooling and technical resources
  • Continually improve key processes
  • Effectively communicate status of repair work with supervisor

Effectively communicate with customers:

  • Represent the company in a positive, professional manner
  • Communicate customers' options to correct current problems
  • Advise customers of cost of repair and collect payment as required

Successfully contribute toward building a culture of safety:

  • Complete/attend all safety meetings, audits, and trainings as assigned
  • Work in a proactive, safe manner in compliance with all safety protocols & training
  • Immediately resolve and/or report all safety issues to supervisor
  • Maintain a clean, safe work area in compliance with all Contamination Control Initiatives

Qualifications

QUALIFICATIONS:

  • Minimum five (5) years’ experience in troubleshooting and repair of Heavy Construction Equipment required, CAT preferred
  • Must be computer proficient to run diagnostic software & prepare service communications
  • Must have strong communication skills and have a high level of self-management
  • Clean & valid driver’s license required

Essential Physical Job Qualifications:

  • Standing and walking
  • Lifting (up to 60lbs.)
  • Carrying (up to 50lbs.)
  • Push/pull (up to 80lbs.)
  • Sitting, rotation and forward bending (sitting and standing)
  • Hand coordination and reaching
  • Grip (30lbs. with both hands, 80lbs. with preferred/single hand)
  • Foot pedal operation
  • Climbing stairs and ladders
  • Crawling, low work (kneeling), and awkward positioning
  • Outdoor work (as required)
  • Wearing 10-20lbs. of protective clothing, including fire resistant clothing, welding helmet/shield, & ANSI-rated protective footwear (as required)

Reasonable accommodations made as needed.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, national origin, disability status, marital status, sexual orientation, citizenship status, protected veteran status, or any other characteristic protected by law.

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