Construction Technology Product Specialist

Job Posted: October 28th, 2021

Location: Altoona, Iowa, US

Ziegler CAT has an opening for a Construction Technology Product Specialist who will interact with construction (contractor based) customers to support their adoption of technology and to pro-actively support the Construction Technology Sales Specialist within the dealership territory. The Technology product support/sales will include both Trimble construction related products and Caterpillar products.

Responsibilities:

  • Provide classroom training to support Ziegler University of Position Technologies
  • Manage and execute all preparation for customer training program
  • Prepare all material, training aids and resources for each training session
  • Develop training tools and applications to increase the skills set of external customers
  • Work with Ziegler product managers to improve current product offering
  • Work with Ziegler product support field technicians to improve field repairs and to communicate troubleshooting standards
  • Communicate with manufacturers to identify common failure causes and receive information related to product life
  • Coordinate and communicate with Technical Communicator team to complete support initiatives, warranty issues, product repairs and other administrative tasks as required
  • Work in a cooperative manner with team and superiors
  • Represent Ziegler technology products as they are sold to Ziegler’s traditional contractor market
  • Resolve customer problems in a timely manner (via telephone calls, job site visits, office calls, etc.)
  • Work with Ziegler’s Sales Specialists to improve current product offering
  • Assist sales specialist with onsite demonstrations and customer events
  • Travel to new customers’ sites to provide in-field training after the sale
  • Make sure all customers are using their equipment effectively in the field
  • Provide additional support to sales specialists
  • Work with organizations across the state to expand the knowledge of technology products
  • Become an expert on each product within Ziegler’s technology offering
  • Test equipment and provide support on customer projects and/or new demonstrations

Qualifications:

  • 4 year College Degree in related field required
  • Knowledge of and experience with GPS Products preferred, including: Caterpillar AccuGrade GPS/Laser Based Products, Trimble GPS/Laser Based Products, Trimble Base and Rover Products and Trimble Business Center Software
  • Ability to learn heavy equipment operation for the purpose of demonstration and training
  • Ability to listen to and document Voice of the Customer (VOC) to proactively meet wants/needs within the contractor/construction markets
  • Exceptional communication skills and customer service oriented
  • Proficient use of computer & Microsoft Office Suite
  • Clean driving record
  • Personal Attributes: Commitment / Dependability, Customer Focus, Learning Orientation, Problem Solving, Self-Confidence

Travel:

Up to 75% travel

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