Contract Service Field Technician

Job Posted: October 27th, 2021

Location: Pasco, Washington, US


  • Performs routine maintenance on generator packages, industrial engine packages, and electric power generation system components, including both Caterpillar and non Caterpillar branded products.
  • Performs load bank testing including cabling and cable termination.
  • Performs basic troubleshooting and repairs.
  • Assists EPG Field technicians and EPG Specialty Field Technicians as required.
  • Performs detailed inspections on electric power generation and industrial engine products.
  • Prepares service reports that accurately documents activities, issues and up-sell opportunities.
  • Prepares required documentation including work orders, parts lists and time cards in an accurate and timely manner.
  • Conducts business professionally. Maintains self-control and integrity in stressful situations. Maintains a professional image.
  • Adheres to all customer requirements while on job site.
  • Orders parts required to complete repairs. Evaluates parts to determine reusability and cause of failure.
  • Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs.
  • Adheres to all customer care standards.
  • Actively cares and advocates safety at Western States.  Adhere to all applicable safety policies, procedures and standards.
  • May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
  • Work within and promote corporate vision, mission, and values of the organization.
  • Performs other duties as assigned.


  • Excellent customer service skills.
  • Ability to work overtime with minimal notice required.
  • Ability to travel frequently with the potential of overnight stays
  • Ability to be on-call during scheduled shifts including specific weekends, holidays and evenings.
  • Ability to perform duties with minimal supervision required.
  • Knowledge and use of Microsoft computer products or other comparable systems required.
  • Ability to establish and maintain effective working relationships with others to include customers, vendors, employees and the public.
  • Knowledgeable in electric power generation systems.
  • Consistent attendance.



  • Proof of high school diploma or General Education Degree (GED).
  • Associates Degree or technical training from an accredited vocational school preferred.
  • One year similar work or school hands on experience troubleshooting and maintenance methods on “Power Systems” products required.
  • Must own required tools.
  • Must have a current CDL with air brake experience and acceptable driving record. Must meet DOT requirements.
  • Must be able to communicate (speak, read, comprehend, write in English).


  • Must be able to stand for long periods of time along with walking, sitting, climbing stairs, reaching pushing, pulling, leaning and twisting.
  • Able to lift up to 50 lbs in accordance with Western States’ Lifting Safe Work Practice to include amount and approach.
  • Must be able to meet all safety requirements for applicable safety policies.



Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.


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