Customer Service Representative

Job Posted: October 19th, 2021

Location: Aurora, Oregon, US

It’s your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter.  Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description

SITECH Oregon has a need for an experienced Customer Service Representative at our Aurora, OR location.

SUMMARY

The Customer Service Representative is responsible for providing customer service energetically and professionally to walk-in customers and visitors, discussing service repair estimates, product pricing, and repair lead times with customers. The Clerk will work closely with the BuildingPoint Pacific (BPP) and SITECH sales, inventory, and operations teams to ensure quick and accurate information is communicated.  Ensure showroom is clean and stocked with accurate pricing on products and accessories. 

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

  • Answer phones and transfer calls per customers or callers’ request.

  • Provide “Customer First” service to all walk-in customers and visitors.

  • Keep showroom stocked, priced, and clean.

  • Perform data entry into CRM for product repairs.

  • Work with vendors for ordering product, confirming ship dates and researching backorders.

  • Contact manufacturer and complete warranty claims in database.

  • Complete and monitor purchase requests.

  • Match packing slips to purchase orders and file appropriately.

  • Assist inventory team with storing away product in the correct inventory location.

  • Work with inventory team to get product ready for customer delivery and make sure delivery checks and updates have been completed.

  • Maintain communication with Sales Representatives and Technicians regarding customer requests.

  • Assist service department with communicating about estimates, approvals, repairs transactions and getting repairs back to customers.

  • Assist Technicians with work order estimates.

  • Participate in process-improvement by evaluating current procedures and determining / making recommendations to streamline and improve processes.

  • Maintain punctual, regular, and predictable attendance.

QUALIFICATIONS

High school diploma or GED; and a minimum of one year of directly related administrative experience; or an equivalent combination of education and work experience.

Sitech Norcal, Inc. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.
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