Electric Power Generation (EPG) Service Supervisor
Job Posted: October 16th, 2021
Location: Elko, Nevada, US
This opening is intended to be a Full time position.
Plan, organize and schedule technicians. Keep abreast of all work in progress.
Organize, communicate and delegate responsibilities and priorities to ensure the successful operation of the department.
Provide regular and timely feedback that recognizes performance, motivates employees and promotes self-development.
Communicate with and coach employees on assignments, providing technical expertise as needed.
Select, train and develop employees consistent with department/division goals.
Communicate effectively and actively seek and provide feedback.
Coordinate technician availability with Service Administrator, Sales Representatives and Leads.
Demonstrate and adhere to Cashman’s safety culture – “Safely Home. Everyone. Every Day.” Assist with daily/monthly safety meetings.
Assist with budget preparation and other management functions.
Complete all paperwork in a timely and accurate manner.
Review sales and purchase agreements for accuracy and completeness.
Provide a challenging environment that encourages self-development.
Adhere to company policies, procedures and safety regulations. Use all safety equipment as needed. Report any unsafe acts or conditions.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of effective customer service techniques including telemarketing, relationship building and partnering.
Proficient computer technology skills, including ability to utilize company authorized software.
Knowledge of basic mathematical computations and understanding of financial reports.
Knowledge of product line and components.
Exceed annual goals/targets established for service revenue and department/location profitability.
Actively participates with and supports the department team.
Achieve monthly and quarterly stated department goals of customer satisfaction, market dominance and profitability by providing leadership, direction and fostering teamwork.
Achieve a customer focus by providing high quality, cost effective service.
Provides department staff continuous and timely support through feedback, problem solving and development opportunities.
Achieves short-term and long-term department budget goals.
EDUCATION AND EXPERIENCE:
High school diploma, GED or trade school equivalent. Some college preferred, and two (2) years related supervisory experience.
Strong verbal and written communication skills.
Minimum of five (5) years’ experience in direct customer contact.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional attitude and appearance consistent with position and responsibilities.
Self-motivated and detail oriented; work with minimum supervision.
Stand/walk 1-4 hours a day. Sit 5-6 hours a day.
Occasionally/frequently lift up to 50 lbs.
Must use hands for repetitive simple grasping, pushing, pulling and fine manipulation.
Must be able to occasionally bend, squat and climb; including ability to ascend and descend ladders.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment with occasional exposure to shop and warehouse environment.
Occasional visits to customer work site with exposure to adverse weather conditions including heat, cold, wind, rain, dust, and dirt.
Occasional travel and overnight stays.
Valid Nevada Driver’s License with an acceptable driving record.