In accordance with management directives, this position is the primary source of contact for Product Link (PL) connectivity, Customer Value Agreements (CVA), Predictive and Preventative Maintenance (PM) for the Electric Power, Petroleum, and Rental divisions. This individual will work directly with the CB customer base, sales force, service operations, and rental division personnel providing professional support and recommendations that help customers lower owning and operating costs, and improve uptime and availability.
This position mandates that the employee be able to perform all of the following functions:
Knowledge and Skills Required:
Thorough understanding of Caterpillar Electric Power and Petroleum industry engines, as well as, other Industrial based equipment. Understanding of operating risk associated with varying customer job site applications, maintenance products and industry demands. Must be proficient with Microsoft Office applications, including PowerPoint, Excel spreadsheet, and Word processing in a Windows based environment. Will possess excellent verbal, written, technical, analytical, and administrative skills. Ability to prioritize duties, work both independently and within a team, and carry out assignments of varying complexity with limited guidance. Strong self-starting, interpersonal, communication, and multi-tasking skills are required. Must be accountable, flexible, and successful within a team environment.
Background Training and Experience:
Progressive experience and thorough understanding focusing on exceptional internal and external services support, telematic connectivity and preventative maintenance contracts, repair before failure concepts, service operations, and an understanding of prime product engine and aftermarket consultative sales concepts. Business, technical or training degree preferred, or an equivalent combination of training and experience acceptable to the Company.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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