End User Support Tech I

Job Posted: October 19th, 2021

Location: West Columbia, South Carolina, US

Overview

The End User Support Technician I provides daily customer support by providing technical assistance on hardware, PC, mobile and various IT applications.

Responsibilities

Essential Duties and Responsibilities

  • Contributes to a positive work environment and promote the vision, mission and values of Blanchard Machinery Company.
  • Model the way for safe, environmentally sound and healthy work behaviors in support of all Blanchard Machinery Health and Safety Policies, programs and initiatives.
  • Responding to end user support calls/walk-ins/emails to troubleshoot the issue and taking necessary steps to resolve the incidents on first call status
  • Use company IT service desk system and keep accurate records of the incidents
  • Build and configure Desktop/Laptop/Mobile Devices for new users and/or upgrades
  • Contact software and hardware vendors to request service regarding defective products
  • Assist with password resets on various internal software and applications
  • Provide support for desktop, laptop, printers, peripherals, desk phones, mobile devices and warranty replacements
  • Help manage company printer fleet and ensure uninterrupted operations
  • Maintain accurate records and update documentation as they change
  • Ability to work after hours and emergency response as needed
  • Other duties as assigned.

Qualifications

Qualifications

  • Associates degree in Information Systems or 2-year related experience in professional office environment required.
  • CompTIA A+ or MCSA: Windows 10 Certification required.
  • Results oriented and focused on continuous process improvement. 
  • Prior service desk experience preferred
  • Knowledge of general IT skills, ability to learn and navigate new software quickly.
  • Advanced knowledge of Microsoft365 and Windows OS
  • Basic knowledge of networks and windows servers
  • Ability to adapt to changing priorities; meets deadlines and work well under pressure. 
  • Must possess a customer centric mindset along with the ability to build strong relationships.
  • Excellent interpersonal, written and oral communication skills.
  • Strong work ethic and self-starter. Able to effectively manage multiple tasks/priorities and adapt to change.
  • Personal commitment to continuous improvement and service excellence.
  • Ability to work independently with limited supervision.
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