Experienced Heavy Equipment Field Service Technician

Job Posted: October 26th, 2021

Location: Pueblo, Colorado, US

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for an Experienced Field Service Technician in Pueblo, CO.

A career with Wagner Equipment Co. offers growth opportunities and a comprehensive benefits package. Click here to learn more.

*OVERTIME CURRENTLY AVAILABLE*

The Field Service Technician works with minimal direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Maintains truck and crane inspection logs on a daily basis
  • Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
  • Transmits photos, timecards, service reports, and other information through e-mail
  • Maintains good customer records on jobs that have been assigned
  • Maintains credit card receipts for accounting purposes
  • Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
  • Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
  • Teaches and coaches other technicians in the field
  • Promotes Wagner Equipment Co. to customers
  • Accurately troubleshoots and repairs CAT equipment the first time
  • Reads, understands, and applies electrical and hydraulic schematics to repair work
  • Safely rigs or hooks components for lifting
  • Removes, repairs, and installs major components in varying configurations of equipment
  • Maintains tooling in good working order as per MSHA and OSHA regulations
  • Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
  • Maintains service vehicle in safe and good repair
  • Other duties as assigned by manager

Competencies:

  • Data Entry
  • Telephone Skills
  • Safety Knowledge
  • Reading/Writing Skills
  • Reasoning Skills
  • Organizational Skills
  • Communication Skills
  • Math Skills
  • Product Knowledge
  • Basic Knowledge of Microsoft Word and Outlook
  • Intermediate Knowledge of DBS
  • Intermediate Knowledge of ET/SIS/SIS Web/STW
  • Ability to work independently with little or no direction
  • Well-rounded knowledge of CAT equipment 

Work Environment:

  • Noise: Loud
  • Indoors and Outdoors

Physical Demands:

  • Standing
  • Walking
  • Talking
  • Sitting
  • Use of Hands
  • Hearing
  • Ascending or descending ladders, stairs, etc.
  • Heavy work that includes lifting and/or moving objects up to 100 pounds or more

Travel Requirements:

  • 75%- 100%

Required Education and Experience:

  • High School Diploma or GED
  • Relevant CAT accredited courses
  • 5+ years’ experience servicing heavy equipment
  • 1-3 years administrative/clerical experience
  • 3-5 years customer service experience
  • 3-5 years sales experience

Additional Eligibility Requirements:

  • DOT Health Card
  • Class D Driver’s License
  • MSHA License
  • Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

 

Pay Range: $28.82- $47.00 hour
Pay rate is dependent upon education and experience

Employee Benefits: Wagner Equipment Co. provides the following benefits to all full-time employees

  • Paid Time Off (PTO) Plan
  • Company Paid Holidays
  • Medical, dental, and vision insurance
  • Life and AD&D Insurance
  • 401K Savings Plan
  • Tuition Reimbursement
  • Employee Assistance Program (EAP)

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

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