Experienced Heavy Equipment Field Service Technician

Job Posted: October 23rd, 2021

Location: Hobbs, New Mexico, US

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Field Service Technician in Hobbs, NM.

A career with Wagner Equipment Co. offers growth opportunities and a comprehensive benefits package. Click here to learn more.

The Field Service Technician works with direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.” Depending on education and experience, the Field Service Technician may perform all or some of the Essential Functions listed below with or without direct supervision.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
  • Removes, repairs, and installs major components in varying configurations of equipment
  • Reads, understands, and applies electrical and hydraulic schematics to repair work
  • Accurately troubleshoots and repairs CAT equipment the first time
  • Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
  • Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
  • Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
  • Safely rigs or hooks components for lifting
  • Loads and unloads equipment and parts
  • Loads and unloads lube trucks with fresh and waste oils
  • Maintains PM truck maintenance to include daily inspections, PM services, and tire rotations
  • Follows strict CC guidelines with PM trucks and PM service stall
  • Empties waste oil filter bins and trash off of PM trucks
  • Maintains service vehicle in safe and good repair
  • Maintains equipment such as transfer oil pumps, air compressors, and oil reels
  • Maintains tooling in good working order as per MSHA and OSHA regulations
  • Maintains truck and crane inspection logs on a daily basis
  • Maintains Drivers HOS logs daily
  • Maintains good customer records on jobs that have been assigned
  • Maintains credit card receipts for accounting purposes
  • Teaches and coaches other technicians in the field
  • Learns from and assists other technicians in the field
  • Assists PM techs in the field when needed
  • Organizes parts into tech parts bins daily
  • Runs power sweeper through shop
  • Performs general housekeeping duties as assigned
  • Drives/Shuttles PM trucks around yard daily
  • Performs parts runs to vender sites
  • Transmits photos, timecards, service reports, and other information through e-mail
  • Promotes Wagner Equipment Co. to customers
  • Assists other staff as assigned
  • Other duties as assigned by manager


  • Data Entry
  • Telephone Skills
  • Safety Knowledge
  • Reading/Writing Skills
  • Reasoning Skills
  • Organizational Skills
  • Communication Skills
  • Math Skills
  • Product Knowledge
  • Basic Knowledge of Microsoft Word and Outlook
  • Intermediate Knowledge of DBS
  • Intermediate Knowledge of ET/SIS/SIS Web/STW
  • Ability to work independently with little or no direction
  • Well-rounded knowledge of CAT equipment 

Supervisory Responsibilities:

  • More advanced Field Service Technicians may assist less advanced technicians as required, providing them with guidance and instruction in their work

Work Environment:

  • Noise: Loud
  • Indoors and Outdoors

Physical Demands:

  • Standing
  • Walking
  • Talking
  • Sitting
  • Use of Hands
  • Hearing
  • Ascending or descending ladders, stairs, etc.
  • Heavy work that includes lifting and/or moving objects up to 100 pounds or more

Travel Requirements:

  • 75%- 100%

Required Education and Experience:

  • High School Diploma or GED
  • Relevant CAT related courses
  • 5+ years’ experience servicing heavy equipment
  • 1-3 years administrative/clerical experience
  • 3-5 years customer service experience
  • 3-5 years sales experience

Additional Eligibility Requirements:

  • DOT Health Card
  • Valid Driver’s License
  • Valid CDL may be required
  • MSHA License
  • Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Pay Range: $17.50 - $47.00 per hour
Pay rate is dependent upon education and experience

Employee Benefits: Wagner Equipment Co. provides the following benefits to all full-time employees

  • Paid Time Off (PTO) Plan
  • Company Paid Holidays
  • Medical, dental, and vision insurance
  • Life and AD&D Insurance
  • 401K Savings Plan
  • Tuition Reimbursement
  • Employee Assistance Program (EAP)

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

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