Field Service Supervisor

Job Posted: October 23rd, 2021

Location: Santa Rosa, California, US

Customer First | Integrity | Excellence | Teamwork | Fun!

At Peterson our Vision is to be our customers’ first choice.   We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination.  Our 85 year history is a reflection of our collective efforts and focus.


We provide a family oriented environment that promotes safety, personal growth and professional achievement.   Critical to our continued success is hiring and developing exceptional employees.  We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision.  We have high standards for our employees, with good reason.  They represent Peterson, our family, our brand, and our values to customers and our team members.


Why Peterson?

We have high expectations and so do you.  You are exceptionally motivated, have outstanding skills, and are looking for more than just a job.  We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees.  If you want to work side-by-side with others who are passionate about customer service, consider joining our team.  You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary.

Job Description

Peterson Cat has a need for an experienced Field Service Supervisor at our Santa Rosa, CA location.


This position directs the activities of employees engaged in service repair work, including but not limited to training and supervising, maintaining a positive work environment, ensuring compliance with safety standards and established policies and procedures.  Supervisor is the primary contact for our customers providing a thorough explanation of our equipment, its capabilities, service repair work; responding to all questions in a timely and knowledgeable manner.


The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

  • Maintain a safe working environment and observe all safety procedures, laws, policies, and rules; investigates accidents in a timely, accurate and complete manner.

  • Ensure all department personnel drive and work in a safe and secure manner including maintaining contact at regular intervals when at remote work sites.

  • Communicate with internal and external customers in a manner that promotes a positive relationship.

  • Initiate and respond to communication with other departments, and customers in a timely manner to optimize customer satisfaction.

  • Coordinate all department labor needs as requested by internal and external customers.

  • Work with PSSRs to provide accurate quotes for field service work.

  • Work with customers to determine source of problems and write work orders.

  • Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying need for future repairs and making maintenance recommendations.

  • Manage technician issues; vacation approvals; final timecard approvals; daily and weekly overtime approvals.

  • Maintain knowledge of the skills of the labor force (technicians) to manage job placement of the technicians.

  • Prepare all required reports and correspondence.

  • Keep up to date on overall activities of the department, identifying problem areas and taking corrective action.

  • Accurately complete all necessary paperwork including but not limited to work orders; service report reviews.

  • Operate company or personal vehicle as needed to visit branch locations or customers

  • Assist in the promotion and sale of service repairs.

  • Provide a thorough explanation of equipment, its capabilities and operation to our customers; respond to all questions in a timely, courteous and knowledgeable manner

  • Maintain control of all assigned company property and ensures that equipment is always maintained in safe operating condition

  • Regularly demonstrate Brand Ambassador communication principles

  • Work to build trust among direct reports and peers alike

  • Hold JumpStart meetings regularly; allow others to lead meeting and help to inject enthusiasm and energy into meetings.

  • Regularly demonstrate Peterson’s Core Values and establish accountability for self and others to do the same.  Address behaviors which are counter to core values.

  • Operate company or personal vehicle as needed


Associates Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field; and a minimum of 6 years of directly related experience in heavy equipment or engine service; or an equivalent combination of education and work experience. A candidate must have a valid driver’s license and satisfactory driving record.

Peterson Tractor Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.
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