Field Service Technician

Job Posted: October 26th, 2021

Location: West Columbia, South Carolina, US

Overview

The Field Technician is responsible for performing jobs involving servicing and repair of all types of mechanical, hydraulic and diesel-powered equipment, working with a high level of independence. On the job training, classroom instruction, and e-learning will ensure that skills remain current. The Technician will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. They must be committed to safety standards and champion a healthy and safe work environment while consistently represent Blanchard in a professional manner. Opportunity to advance is based on initiative, skill level, and job performance.

Qualifications

Qualifications:

  • Must be 18 years of age; high school degree required.
  • Degree or certification in Diesel Technology, preferred.
  • Minimum of 3 years of previous related work experience in a service setting.
  • Must have engine, electrical, hydraulic, transmissions and diagnostic troubleshooting and repair skills.
  • Successful completion of a formal technical training program, preferred.
  • Excellent customer service skills are required.
  • Demonstrate advanced computer skills.
  • Must be a self-starter, be able to work with little supervision and demonstrate both organizational and time-management skills.
  • Ability to read technical manuals and document work.
  • Must be a self-starter, well organized and demonstrate attention to detail with a high-level of accuracy.
  • Must possess a valid driver’s license with no more than 2 violation in the past 3 years.
  • Current CDL license with air-brake, required.

Working Conditions & Physical Requirements: 

  • The physical environment requires the employee to work primarily outside in various conditions throughout the day.
  • Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
  • Shift work, weekends and/or 24-hour call may be required.
  • Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
  • Physical use of a broad variety of tools and machines in order to maintain, troubleshoot and repair equipment.
  • Must be able to lift varied weight.

Responsibilities

Duties & Responsibilities:

  • Adhere to and follow all applicable and required safety standards and procedures, at all times.
  • Responsibilities include maintenance, troubleshooting, and repair of all types mechanical and hydraulic- and diesel-powered equipment. Skill-level requirements vary from basic troubleshooting and preventive maintenance to component replacement.
  • Maintains, diagnoses and repairs a variety of equipment including; diesel engines, transmissions, drive train components, winches, high pressure pumps, centrifugal pumps, air compressors, microprocessor controls, electro-mechanical equipment, hydraulic systems, pneumatic systems, gearboxes, PTO's, 12/24v electrical systems, equipment cabs and controls, chassis and suspension, A/C systems etc.
  • Responsible for ensuring the duties of their position are performed in a safe, efficient and effective manner.
  • Performs inspections required by company.
  • Performs basic troubleshooting on electrical, mechanical, hydraulic and pneumatic systems.
  • Installs and/or replaces new or reconditioned repair parts.
  • Tests equipment for proper operation.
  • Ensures total customer service.
  • Requires both shop and field work.
  • Shift work, weekends and/or 24 hour call may be required.
  • Operates lifting devices.
  • Requires basic understanding of electrical, hydraulic, and pneumatic circuits/drawings/prints.
  • Must complete proper paperwork as assigned.
  • Performs other related duties as assigned.
  • Requires basic working knowledge of equipment operation and associated operating systems
  • Ability to use diagnostic equipment (i.e., Cat ET, CAT-SIS)
  • Familiarization of electronic cables, connections and sensors.
  • Preparing parts requisitions, time cards, part returns, accurate and complete service reports and other necessary reports and forms.
  • Maintaining the service truck and equipment carried on the service truck.
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