Field Service Technician-HBG

Job Posted: October 19th, 2021

Location: Hattiesburg, Mississippi, US

Puckett Machinery Company is the Caterpillar® heavy equipment, rental services, and power systems dealer for central and southern Mississippi. As the industry leader in our territory with 15 locations, helping our customers succeed is our number one priority.

The Field Service Technician is responsible for the repair, service, diagnostics, preventive maintenance, and installation of replacement parts on Caterpillar and allied diesel powered heavy equipment, primarily during service calls at customer locations, using a field service truck in a safe, timely, efficient, and courteous manner. This position will require working hours in addition to the normal work schedule and for emergency calls. This is an intermediate level skilled trade position working independently in a field setting. Position reports to the Field Service Supervisor. 

Essential Functions, Duties, and Responsibilities:
•Disassemble, assemble, and install components and parts, including but not limited to powertrain, hydraulic, electrical AC/DC, and diesel engines in accordance with all prescribed quality and safety standards. 
•Identify the problem and cause of failure through logical troubleshooting steps. 
•Clean, repair, recondition, and maintain equipment and components. 
•Test, measure, and adjust engine and machine systems and components. 
•Research and determine reusability of parts in accordance with published manufacturer guidelines. 
•Coordinate the ordering of replacement parts with supervisor. 
•Prepare and submit detailed, complete and legible service reports of all inspection and repairs performed using prescribed forms and procedures in a timely manner. 
•Keep supervisor regularly apprised of status of assigned repair jobs and assist in addressing customer questions and concerns.
•Troubleshoot field service delivery-related problems (weather, traffic, breakdowns) to resolution in real time.
•Maintain all motor vehicle logs, documentation, and driving standards as may be required by the Department of Transportation (DOT), federal/state authorities, and the company. 
•Inspect all assigned vehicle and equipment daily and report repair and/or maintenance requests to designated manager. Maintain assigned vehicle in a clean and fueled state of readiness.
•Perform minor roadside repairs and basic preventive maintenance to assigned vehicle.
•Maintain a professional and proper personal appearance at all times. 
•Keep up to date with developments in tooling, technologies and systems. 

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