Field Service Technician – Preventative Maintenance

Job Posted: October 26th, 2021

Location: Fort Dodge, Iowa, US

Ziegler CAT has an opening for a full-time, experienced Field Service Technician to provide preventative maintenance services on our customer's equipment out in the field. We are looking for a dedicated employee with excellent troubleshooting and diagnostic skills to help deliver top notch service as a mechanic to our rapidly growing customer base.

Responsibilities:

  • Dispatched to perform preventative maintenance on Ziegler's equipment in the surrounding area
  • Responds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed; a company truck is provided
  • Using a high degree of independent judgment, assumes responsibility for the safe maintenance and repair of a variety of complex equipment and tools, which involve mechanical, hydraulic, gas, diesel, and electrical systems at branch or customer locations
  • Maintains a clean and safe work area, adheres to all safety procedures; maintains a service vehicle in a clean and professional manner, and ensures the vehicle is always properly maintained
  • Positively interacts with manager and team members to satisfy customer needs
  • Provides assistance to all other levels of technicians as needed in regard to troubleshooting repairs
  • Communicates job status with supervisor and communicates job is completed to receive the subsequent assignment.
  • Maintains paperwork documentation of work performed (work orders) in a complete and timely manner on a daily/job basis
  • Documents labor, addition of segments, assuring that work order can be closed and billed as communicated with the customer
  • Willing to respond to after hour emergency calls as directed by supervisor
  • Identifies and communicates the need for parts for inventory
  • Performs other duties as assigned/required

Qualifications:

  • 2-year technical degree or high school diploma and several years of comparable mechanic experience
  • 2+ years of relevant diesel equipment repair experience, preferably some field experience
  • Knowledge of hydraulics, transmissions, undercarriage, track systems, components, electrical, and fuel systems; 
  • Previous experience with CAT equipment  a plus but not required
  • Possesses the ability to diagnose all equipment without supervision; is also able to read, follow, understand, and communicate schematics. 
  • Personal characteristics: Desire to provide outstanding, professional customer service, strong attention to detail, excellent problem solver, committed, and possesses written and verbal communication skills
  • Ability to maintain safe and clean work environment
  • Willing and able to respond to after-hour emergency calls as directed by supervisor
  • Basic computer skills
  • Own mechanic tool set
  • Clean driving record
  • Class A CDL or willingness to obtain one within a defined period of time
  • Obtain a DOT medical certification card
  • Pass a DOT pre-employment drug screen & physical
  • Able to operate equipment safely
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