Generator Field Service Coordinator

Job Posted: October 19th, 2021

Location: Bronx, New York, US

Overview

H.O. Penn Machinery, the Caterpillar dealer for Metro New York, is currently HIRING a Generator Field Service Coordinator to join their Bronx, NY team!

 

This is a fast-paced and dynamic position scheduling and dispatching Generator Service Technicians across the NYC Metro area. We offer competitive compensation plus medical/dental/vision insurance, 401(k) with company match, and opportunities for growth, advancement, and training.

 

*This position requires off-hour on-call (by phone only) availability.

 

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Responsibilities

Reporting to the Generator Assistant Service Manager, this position is responsible for the following tasks:

 

Successfully coordinate service calls to provide field service of recognized superior value:

  • Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
  • Coordinate and manage work schedule for internal and external work
  • Maximize technician utilization by effectively scheduling, planning, and assigning work
  • Coordinate resources required for technicians, including parts and tooling

Perform and assist Generator Service Manager with service processes:

  • Efficiently invoice jobs on a daily basis utilizing customer invoice reporting system as required
  • Assist Generator Service Manager in overseeing technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner
  • Ensure work orders are promptly opened and that labor, parts, and related charges are recorded on the proper segments
  • Review completed work orders for accuracy and proper warranty information in preparation of invoicing

Collaborate with Generator Service team:

  • Manage customer support contracts with respect to customer reporting and invoicing requirements and follow up with Customer Service Coordinator
  • Communicate additional work required from Customer Service Agreement inspections to insde and outside sales reps
  • Act as a back-up to Billing Clerk for payroll

Qualifications

Qualifications:

  • Minimum 2 years’ management experience in coordinating labor schedules
  • 2 years’ technical experience (mechanical or electrical) preferred
  • Generator experience with troubleshooting and/or repair of electrical equipment (generator, ATS, switchgear) AC/DC, and diesel engine troubleshooting and repair preferred
  • Strong computer skills and comfortable with new technology to manage service communications and related business processes
  • Strong communication and organization skills
  • Clean & valid driver’s license required
  • This position requires off-hour on-call availability (by phone only), including weekends and holidays

Essential Physical Job Qualifications:

  • Standing and/or sitting for prolonged periods of time
  • Hand coordination (typing and writing)
  • Occasional forward bending and reaching
  • Occasional walking and climbing stairs
  • Carrying (up to 20lbs.)

Reasonable accommodations made as needed.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, national origin, disability status, marital status, sexual orientation, citizenship status, protected veteran status, or any other characteristic protected by law.

 

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