Inside Sales Representative- Product Support

Job Posted: October 27th, 2021

Location: Cedar Rapids, Iowa, US

Job Category:  Sales

Working Hours/Days

Monday ? Friday, 8am ? 5pm, after hours and weekends as needed.


Maintain and grow parts and service sales within assigned territory.

Basic Duties

  • Assists customers with sales needs. This includes establishing, qualifying, maintaining contact with small to medium-sized customers to increase sales of machines, work tools, rentals, parts and service solutions.
  • Mail and email electronic and other promotional campaigns to assigned accounts.
  • Investigate and troubleshoot customer service issues.
  • Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell.
  • Handle inbound calls and convert them into sales.
  • Other duties as assigned


  • 4 year undergraduate degree from an accredited college preferred or 1-3 years related experience and/or training: or equivalent combination of education and experience.
  • Mechanic knowledge preferred to understand customer equipment needs to provide the customer with equipment solutions.
  • Strong customer service skills to maintain long term strategic relationships.
  • Able to effectively network throughout the organization to obtain resources required to meet or exceed customer expectations.
  • Strong computer skills needed for DBS, ServiceLink and SalesLink/CRM software, PSQ, and CAT Inspect. Must be familiar with programs such as Word, Excel, Outlook, and database management.
  • Must be a self-starter with good time and territory management skills.
  • Excellent interpersonal and communication skills are necessary for phone, in-person and email communications.
  • Ability to work in a fast-paced environment as a well-organized team player.
  • Willingness to learn with a prompt and strong attendance record.
  • Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Altorfer Inc. is an EEO/AA Employer. All qualified individuals- including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.

Physical Requirements/Working Conditions

This position works in an office environment, there will be times when you are required to go out into the service and warehouse area and will be required to wear close-toed shoes and safety glasses in designated areas. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Some walking and lifting up to 20 lbs. may be required and wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

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