IT Project Manager – D365

Job Posted: October 18th, 2021

Location: Minneapolis, Minnesota, US

Ziegler CAT has an opening for IT Project Manager - Dynamics 365 to work to help backup our D365 functional experts and manage projects and tasks within the functional areas supported.


  • Coordinating and managing the projects within their functional area (40-60%)
  • Documenting Sprint Plans, Project Plans, timelines, and deliverables for items a functional area is working on.
  • Coordinating and organizing meetings as necessary.
  • Ensuring meetings have To-Do’s assigned.
  • Following up with project stakeholders to give updates
  • Accountable for ensuring all Action Items are completed.
  • Providing governance and expertise on security and personalization requests as they come through a functional area.
  • Work as a product manager and providing backup for them in case someone leaves or is out for an extended period of time
  • Being Ziegler’s D365 expert both in terms of how the system works today and is going to work in the future in a given area like sales, rental, service operations, parts operations, or finance. 
  • Learning and understanding the Microsoft capabilities of our platform that we may not have been exposed to as part of the project.
  • Analyzing releases and understanding what is coming in a release and what the impact to the organization is for their area.
  • Deep knowledge of Ziegler’s business processes.
  • Documenting XAPT and Microsoft’s roadmap in their given area. 
  • Putting XAPT and Microsoft’s roadmap in the context of Ziegler’s business processes and developing use cases for the features which are coming.
  • Educating Process Owners in their functional area about what is coming.
  • Working with process owners to create prioritized lists of enhancements we are going to go after.
  • Analyzing business requirements to understand if we can change configuration or business process or work with the broader Microsoft platform to enable the requirement.
  • Representing Ziegler in the AXGC space of other dealers who are on the platform and collaborating with those dealers when appropriate.
  • Representing Ziegler with CAT when necessary.
  • Providing the highest tier of internal support on D365 and for owning the relationship with XAPT.
  • Creating and testing of FRD and custom developments
  • Working with the functional area business analyst to create project plans and adhere to deadlines.
  • Ensuring the correct data is being input and utilized in reporting and data driven solutions.
  • Training the support and training team so they can handle most tickets and train the organization.
  • Working with the release team to communicate ticket statuses, roadmaps, and releases
  • Ensuring that all Process Flows are up to date in the organization.


  • 4 Year college degree preferred.  High School Diploma, GED required.
  • 1-5 years of experience working in heavy equipment industry
  • 1-3 years of experience working with D365, preferably with NAXT
  • 1-3 years of experience creating project plans or coordinating schedules or tasks.
  • Experience creating plans and schedules used to accomplish a goal.
  • Strong Knowledge of Microsoft Excel, Visio, Outlook scheduling and Microsoft Office Suite
  • Strong knowledge of business process mapping
  • Interested in understanding how and why things work the way they do.
  • Strong desire to be part of making things better
  • Takes pride in being organized
  • Willingness to take direction and learn how to coordinate project tasks.
  • Ability to help connect others to make good decisions collaboratively
  • Able to manage a mix of long term and short term tasks.
  • Strong Communication skills required.  Need to be able to put complex technical scenarios in understandable terms
  • Enjoys being part of a team and working toward common goals.
  • Ability to be accountable and productive working remotely
  • Personal Attributes:  Adaptability, Positive Attitude, Humility, Resilience, Patience, Self-Motivated
  • Position is open to be filled from all Ziegler locations, but will require periodic travel (1-2 times per month) to Bloomington.


  • Less than 10%, occasional travel to Ziegler branch locations
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