IT Support Specialist-FLW

Job Posted: October 17th, 2021

Location: Flowood, Mississippi, US

Puckett Machinery Company is the Caterpillar® heavy equipment, rental services, and power systems dealer for central and southern Mississippi. As the industry leader in our territory with 15 locations, helping our customers succeed is our number one priority.

We are seeking a dynamic and customer-focused  IT Support Technician at our corporate headquarters in Flowood.  We offer excellent hourly compensation, great benefits, and specialized technical training.

The IT Support Specialist is responsible to execute a variety of information systems-related tasks related to the setup, configuration, repair, and maintenance of new and existing computing hardware, software, and networked assets.  The position reports to the Director, Information Systems/Technology.

Essential Functions, Duties, and Responsibilities:

  • Participate in the setup, configuration, repair, moves/adds/changes and integration of new and existing computing hardware, software, peripherals, networking, VoIP telecommunications and other related technologies;
  • Provide basic network support to ensure desktops/laptops and other networked peripherals have appropriate connectivity ;
  • Perform preventative maintenance and setup for a variety of computer related equipment (including audio-visual equipment and conferencing systems) at multiple locations;
  • Participate in installation and first level troubleshooting support/repair of printers;
  • Address/resolve IT incidents/service requests and/or escalate to the next appropriate level of support;
  • Perform related duties and support special project activities as assigned;
  • Maintain a professional and proper personal appearance at all times.
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