Repair of Caterpillar and/or related equipment or components, following established procedures and guidelines. Responsible for the operation and maintenance of the field lubrication/service trucks. Writes service reports on work performed. Complies with state and federal record keeping requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
•Perform repairs under direct departmental supervision.
•Possess tooling required by the service department.
•Maintain good attendance and punctuality.
•Work overtime as required by workload and customer needs
•Demonstrate safe and proper application of hand, pneumatic and electric tools.
•Assist qualified technicians in repair tasks such as removal, installation and repair of components/machines.
•Perform tasks from verbal/written instructions and communicate effectively with supervisor and fellow employees.
•Follow directions as given; follow company policies and procedures
•Build competencies and share skills with other technicians and retain acquired knowledge
•Treat customers and co-workers in a courteous and professional manner.
•Be responsible and proactive for personal development and training requirements for growth
•Successfully complete appropriate training sessions as required.
•Stay current with Cat product line. Utilize resources from Cat and Quinn Company.
•Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Respect for People, Quality and Customer Service.
•Other duties as assigned by manager, supervisor or lead person.
•Travel to other stores, customer sites, other dealer and Caterpillar facilities for work or training
•Work alternate shifts a required by workload or customer needs and may be assigned to provide services outside of normal working hours during the week or on the weekend when unexpected needs surface.
•Work in the field as required by manager or supervisor
OPERATIONAL / SAFETY
•Carry out duties and responsibilities according to safety guidelines and policies.
•Operate equipment, cranes and vehicles within design limitations and perform daily maintenance as required.
•Demonstrate safe work practices at all times.
•Wear Personal Protective Equipment (PPE), such as safety glasses, hearing protection and safety shoes as required
•Report any hazardous work conditions immediately to your supervisor or safety representative.
•Maintain current forklift operator training certification.
•Maintain MSHA certificate if applicable.
•Employee shall receive general hazardous waste and Spill Prevention (SPCC) training along with any additional environmental related training that pertains to their specific job function. This training must be renewed on an annual basis.
EDUCATION and/or EXPERIENCE
One-year certificate or A.S. degree from a community college or technical school; Two to four years mechanical experience or equivalent education and experience. Ability to deal effectively with customers. Must hold HAZMAT Certification and Class B or A California drivers license with excellent driving record.