Job Posted: October 19th, 2021

Location: Baltimore, Maryland, US

Job Category:  Product Support

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Machine Wear Parts Specialist in Baltimore, Maryland.  The Machine Wear Parts Specialist is responsible for providing specialized knowledge, marketing and sales support for undercarriage and ground engaging tool product lines.  The Machine Wear Parts Specialist will conduct inspections and evaluations of GET & Undercarriage products utilizing CTS Pro and Bucket Pro software to provide recommendations for repairs and maintenance of products that ensure optimum product life and value for the customer.  Will act as a liaison between all departments, customers, Caterpillar concerning product problems, trends, opportunities and customer acceptance.  Seeking self-motivated candidates with knowledge of customer operations.  Product Support or Machine Sales experience a plus; knowledge of the products and services we sell is required.      

Requirements for the Machine Wear Parts Specialist position include:

  • Must be an approachable team-player.
  • Must have a high mechanical aptitude and an understanding of machine applications, operation and functions. 
  • Excellent customer satisfaction skills and the ability to build and maintain strong internal and external relationships.
  • Strong written and verbal communication skills.
  • Clean driving record and a valid driver's license required.
  • Strong PC skills, including knowledge of the Dealer Business System, and the ability to self-develop and adapt to changing technology.
  • Willing to travel and work hours required by the job and customer demand.   

Physical requirements must be met for the Machine Wear Parts Specialist job, including the ability to lift and carry items up to 20 pounds.  This position requires the ability to sit or stand for prolonged periods of time, with frequent walking.  Repeated stooping, kneeling, bending and climbing beside, onto and under a variety of heavy equipment. Must be able to work outside in inclement weather conditions, including extreme heat, cold, dampness and humidity. This job description is not intended to be all-inclusive.  Additional duties may be assigned.  

Competitive Compensation and Benefits:

  • Health, dental and vision insurance.
  • Paid time off.
  • 401(k), $0.75 to $1.25 match up to 6%.
  • Life and disability insurance.
  • In-house training instructors/programs.
  • Tuition reimbursement.
  • Employee referral bonus program.
  • Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.

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