Material Handler Technician

Job Posted: October 26th, 2021

Location: Missoula, Montana, US

ESSENTIAL FUNCTIONS:

  • Repairs, and maintains equipment to Western States Equipment standards.
  • Ability to perform advanced trouble shooting.
  • Performs field repairs as needed. Performs all repairs, annual inspections, and preventative maintenance services on high reach aerial equipment and Material Handling Equipment. (i.e. Genie, JLG, Wacker, etc)
  • Delivers equipment with company truck and trailer, as needed.
  • Possesses the ability to operate, repair, and service multiple types of equipment and brands.
  • Operates and maintains company service truck, as needed.
  • Continues career development to include on the job training, online, and instructor led training.
  • Conducts business professionally. Maintains self-control and integrity in stressful situations. Maintains a professional image.
  • Adheres to all customer requirements while on job site.
  • Orders parts required to complete repairs. Evaluates parts to determine reusability and cause of failure.
  • Completes service reports, time entry, and all other paperwork and reporting on a laptop and submits them daily via e-mail.
  • Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs.
  • Adheres to all customer care standards.
  • Works safely at all times and adheres to all applicable safety policies, procedures, and standards.
  • Work within and promotes corporate vision, mission, and values of the organization.
  • Performs other duties as assigned.

 

KNOWLEDGE SKILLS AND ABILITIES:

  • Excellent customer service skills.
  • Ability to self-schedule and perform duties with minimal supervision required.
  • Knowledge and use of Microsoft computer products or other comparable systems required.
  • Ability to establish and maintain effective working relationships with others to include customers, vendors, employees and the public.
  • Ability to work overtime with minimal notice required.
  • Ability to drive for long periods of time and overnight travel, as required.
  • Consistent attendance.

EDUCATION AND EXPERIENCE:

  • Proof of high school diploma or General Education Degree (GED).
  • Associates Degree or technical training from an accredited vocational school preferred.
  • Five years’ experience in diagnosis and repair of Material Handling Equipment and Aerial Equipment required. (i.e. Genie, JLG, Skytrac, MQ, Wacker, Linde, etc.)
  • Prior experience in troubleshooting methods and systems required.
  • Must own required tools.
  • Acceptable driving record is required and current CDL is preferred.
  • Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:

  • Must be able to stand for long periods of time along with walking, sitting, climbing stairs, reaching pushing, pulling, leaning and twisting.
  • Able to lift up to 50 lbs in accordance with Western States’ Lifting Safe Work Practice to include amount and approach.
  • Must be able to meet all safety requirements for applicable safety policies.  

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

 

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