The successful candidate will service and repair various types of optical and laser construction equipment. The main focus will be in service of Trimble Heavy Civil solutions, including but not limited to Spectra Precision lasers, Nikon Levels and Trimble GPS & optical instruments. The essential functions of this position include the following:
-Troubleshoot, repair and calibrate equipment to factory specifications.
-Become field trained and factory certified on relevant equipment and software.
-Diagnoses hardware, software and systems failures using established procedures.
-Determines the most cost effective repair/resolution to minimize customer downtime.
-Explains repair, new product, and extended warranty options to help customers understand their options.
-Provides prompt and effective service for customers.
-Provides technical support to customers on operational and maintenance aspects of system equipment.
-Maintain optical tooling and testing equipment.
-Maintains a professional company image.
-Follows/adheres to defined organizational processes and procedures.
Characteristics / Skills:
-Able to use hand tools and electronic test equipment.
-A team player able to leverage resources through sound organizational skills.
-Consultative problem solving - involves customer in problem solving by asking appropriate questions.
-Excellent communication skills, both verbally and in writing.
-Experience with Trimble GPS and robotics or similar surveying equipment a benefit.
-Proficient in basic computer skills.
-Self-motivated to continue education on new technologies related to the industry.
Degrees or Other Special Requirements:
Technical school, military school or relevant experience acceptable to the company.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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