Parts Counter Advisor

Job Posted: October 19th, 2021

Location: Bronx, New York, US


H.O. Penn Machinery, the Caterpillar dealer for Metro New York and the entire state of Connecticut, is currently HIRING for a Parts Counter Advisor for Caterpillar Parts to join their Bronx, NY team!


*This a non-union, office-based position requiring a high level of specialized technical/mechanical knowledge.

**This position is an hourly paid position starting at $24-34/hour depending on level of experience. Competitive benefits package includes: medical/dental/vision insurance, 401(k) with company match, paid time off, 5% bonus potential, and opportunities for growth, advancement, and training.




Reporting to the Parts Manager, this position is responsible for the following tasks:

  • Successfully provide solutions to customers' parts needs by:  
  • Researching and providing customers with correct part information by utilizing all available resources including inspecting worn, damaged, or defective part to determine customer need
  • Selling parts to all fax-in, email in, call-in, and walk-in customers
  • Advising customers about additional related parts and services available
  • Maintaining communication with customers on open orders
  • Communicating effectively to build strong, long term, trusting relationships with customers
  • Discussing features and benefits of alternative solutions and offer those solutions to the customer (e.g., re-manufacturing, repair options, Allied)
  • Promoting a one-stop-shop to customers



  • 1 year parts counter experience or related mechanical/technical experience required
  • Ability to multitask & be highly organized and competent in a fast-paced environment
  • Strong interpersonal and communication skills (both written and oral)
  • Proficient in computer applications and software
  • Bilingual English-Spanish preferred

Essential Physical Job Qualifications:

  • Sitting for prolonged periods
  • Hand coordination (typing and writing) and reaching
  • Occasional standing and forward bending
  • Occasional walking and climbing stairs
  • Carrying (up to 20lbs.)

Reasonable accommodations made as needed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, national origin, disability status, marital status, sexual orientation, citizenship status, protected veteran status, or any other characteristic protected by law.

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