Parts Countersales Representative

Job Posted: October 28th, 2021

Location: Katy, Texas, US

 

Mustang Cat, the authorized Caterpillar earthmoving equipment, power systems, and vocational truck dealer in Southeast Texas, has one single focus: partnering with our customers to help them solve their toughest problems.  As a Cat dealer with more than 60 years of experience, we have dedicated ourselves to providing customers complete solutions for all their equipment needs. 

 

Mustang’s reputation is built upon solving our customers’ problems and providing world-class service.  Our heritage of innovation and relentless pursuit of continuous improvements is focused on improving our customer’s business and being an asset to the communities we serve.

This position is responsible for providing excellent parts sales and support to a broad range of customers from start to finish of each transaction.  Duties include:
  • Conducting exceptional customer service over the phone, face to face, and via email
  • Taking parts orders accurately and helping customers decipher parts issues (such as part numbers, quantities, sourcing freight, timeliness, etc.)
  • Work overtime as needed
  • Participate in on-call rotation schedule
  • Other duties as assigned

Qualified candidates will possess the following:

  • High school graduate or equivalent
  • At least 2 years experience in a hands-on customer service position
  • Previous experience in a heavy equipment/parts/industrial work environment preferred
  • Strong mechanical aptitude helpful
  • Excellent computer skills
  • Ability to work independently in a fast-paced work environment
  • Work as part of a team to achieve department and company goals
  • Demonstrated exceptional customer service skills
  • Professional communication skills
  • Positive, outgoing personality
  • Bilingual English/Spanish strongly preferred

Mustang Cat has many exciting opportunities for exceptional people who want a career with an industry leader.  If you are looking for a solid, growth-oriented company with a commitment to its customers and its employees, Mustang Cat is the place for you.

EOE/Minorities/Females/Vet/Disability 

Other details

  • Pay Type Hourly
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