Parts Countersales Representative

Job Posted: October 17th, 2021

Location: Bryan, Texas, US

 

Mustang Cat, the authorized Caterpillar earthmoving equipment, power systems, and vocational truck dealer in Southeast Texas, has one single focus: partnering with our customers to help them solve their toughest problems.  As a Cat dealer with more than 60 years of experience, we have dedicated ourselves to providing customers complete solutions for all their equipment needs. 

 

Mustang’s reputation is built upon solving our customers’ problems and providing world-class service.  Our heritage of innovation and relentless pursuit of continuous improvements is focused on improving our customer’s business and being an asset to the communities we serve.

The primary responsibility of this position is to perform all duties associated with the day-to-day operations of the parts counter, main shop and field service.  These duties include:

  • Answering the phones in a professional manner
  • Taking parts orders and assisting customers with parts issues
  • Processing all parts orders before the end of each workday
  • Checking in parts as they arrive
  • Assisting with loading shuttle truck as needed
  • Make or build hydraulic hoses as needed
  • Being available for on-call duty as scheduled
  • Maintaining re-man core tracking and holding area for Warranty and non-Warranty
  • Collecting payment
  • Entering all freight charges on counter and shop tickets

This position requires a high school graduate or equivalent required along with an Associate’s degree in a mechanically related field and 2 years working experience.  Will consider equivalent work experience in lieu of educational requirements. 

Qualified candidates will possess:

  • Experience working in Parts or as a Service Technician on Cat or similar construction equipment
  • Basic computer skills and familiarity with all Microsoft Office applications
  • Excellent customer service skills
  • Ability to communicate professionally and effectively with all levels of customers, coworkers and management
  • Must be able to multitask and handle high pressure situations in a calm manner
  • A strong sense of self-motivation
  • A team-player attitude
  • Bilingual English/Spanish is a plus

Mustang Cat has many exciting opportunities for exceptional people who want a career with an industry leader.  If you are looking for a solid, growth-oriented company with a commitment to its customers and its employees, Mustang Cat is the place for you.

EOE/Minorities/Females/Vet/Disability 

Other details

  • Pay Type Hourly
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