PC Technician

Job Posted: October 19th, 2021

Location: Salt Lake City, Utah, US

Job Category:  Administrative

Job Description

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights and group membership. Relies on experience and judgment to plan and accomplish goals. Performs a wide variety of tasks related to the repair, use and upgrade of hardware and software. Works under general supervision, is a self-starter who is able to accomplish a sometimes stressful workload without extensive direction. A certain degree of creativity and latitude is required.

Responsibilities:

  • Assist users with PC/Laptop Hardware, Software, and Networking issues
  • Work efficiently on Work orders, maintaining a manageable queue of work orders
  • Setup new computers and verify all steps are complete
  • Review changes to computers with users
  • Continuous training to sharpen and acquire skills.

Required Skills:

  • Ability to acquire new skills
  • Desire to progress in technical career
  • Strong verbal and written communication skills
    • Ability to explain technical issues to individuals of varying technical depth
  • Ability to work effectively with others within team, department and company
  • Able to manage time within standard day, all overtime should be pre-approved
  • Dependable to keep all commitments
  • Must be able to lift 50lbs.

Desired skills:

  • Knowledge of Caterpillar Dealer environment, applications and products
  • Experience on Dell and HP hardware
  • Understanding of Active Directory
  • Basic understanding of local area networking

Behaviors

Preferred

Dedicated: Devoted to a task or purpose with loyalty or integrity

Team Player: Works well as a member of a group

Motivations

Preferred

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Goal Completion: Inspired to perform well by the completion of tasks

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