Product Support – Parts Operational Support Administrator

Job Posted: October 19th, 2021

Location: Minneapolis, Minnesota, US

Ziegler CAT has an opening for a Product Support – Parts Operational Support Administrator. This role will support front line users on processes and system issues. Also responsible for process definitions and training. Flexibility for this position to be based out of many of our branch locations.

Responsibilities:

  • Monitor parts operational LanDesk tickets and resolve
  • Support front line users by:
    • Updating worker set-up when necessary
    • Addressing process/system questions
    • System maintenance
  • Test new releases prior to move to production
  • Identify common issues to:
    • Determine potential training needs
    • Developing system issues that need to be addressed
    • Transaction volume issues
  • Monitor daily tiles for issues that need to be addressed
    • PO’s disputes
    • Sales orders not invoicing
    • Sales orders on hold
    • Unsourced parts (Shop and Counter)
    • Back orders not processing
    • Arrival journals not processing
    • Open BOM journals
  • Define new solutions to issues encountered
  • Document and communicate business process changes
  • Correct sales tax issues on sales order invoices
  • Back-up marketing program activities
    • Set up new programs in D365
    • Enroll customers in programs
    • Monitor Lotus Notes Marketing discount database to apply manual discounts as requested

Qualifications:

  • 2-year degree required, 4-year degree preferred
  • 1-3 years administrative or user support experience
  • Strong written and verbal communication skills
  • Basic skills with Microsoft Office and Dealer Business Systems Software
  • Thrives in a fast-paced work environment
  • Great organizational skills
  • Personal Attributes: Attention to Detail, Problem Solving, Efficiency, Planning and Organization, Teamwork

Travel:

  • Up to 1-10% travel
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