Product Support Sales Analyst

Job Posted: October 27th, 2021

Location: Shakopee, Minnesota, US

Ziegler CAT has an opening for a Sales Support Analyst to provide administrative and sales support for the Product Support Sales Representatives and the Product Support Sales Manager in the Power Systems division. Duties include updating and maintaining department databases, invoicing Customer Support Agreements (CSA), creating WatchGuard ID’s for customer equipment, entering and updating service calls in the WatchGuard system and evaluating current business practices and systems and offering suggestions aimed at streamlining current processes. The Sales Support Analyst is responsible for prioritizing and executing a wide variety of concurrent tasks in an efficient manner.


  • Provide day-to-day sales, operational and administrative support for the Ziegler Power Systems Product Support Sales team
  • Assist Sales Manager with the review and execution of contract terms and conditions
  • Review and process sales contracts for accuracy
  • Assist with documenting and maintaining accuracy within the Customer Relationship Management (CRM) database
  • Pull reports from ERP and CRM to create sales dashboards for management and sales representatives
  • Create and maintain WatchGuard ID’s and enter service calls in the WatchGuard System
  • Answers calls from CSRs, field service dispatchers and customers to assist them with day-to-day business
  • Works with IS and Product Support Administration to generate and modify existing queries


  • 2-year associates degree required, 4-year college degree highly preferred
  • 2+ years of experience in data analysis and administrative support functions
  • Advanced Microsoft Excel skills including pivot tables and macros
  • Ability to compile data, analyze it and share the analysis in a meaningful manner
  • Thrives in a fast-paced work environment
  • Strong communication and organizational skills
  • Personal Attributes: Attention to detail,  problem solving, efficiency, team work, customer focus
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