The Regional Service Manager for Power Systems is responsible for all of the service operations in the designated territory (Fresno/Bakersfield/Salinas/Oxnard). They will set the strategic direction for service in the region and have full P&L responsibility for the service results. As a senior member of the Power Systems leadership team, the Regional Service Manager will be expected to collaborate with their peers in regular leadership meetings with the Sales, Rental, Operations and Service Managers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
•Responsible for the overall financial performance that includes budgets and capital expenditures.
•Provide leadership direction to the entire service department. Communicate and effectively influence direct reports to develop good working relationships and teamwork.
•Communicate understanding and support of Quinn’s organizational goals. Interact effectively with individuals and groups throughout the company. Develop and maintain working relationships with departments and sister business units in order to improve the overall company performance.
•Responsible for employee satisfaction utilizing turn-over metric, employee surveys and developing successful action plans.
•Aligns, partners, and collaborates with assigned HR representative to proactively manage staffing, workforce development, employee communication, employee relations and support / develop business unit objectives.
•Maintain customer satisfaction with timely and accurate communication. Communicate with service customers, analyze service needs and review quotes when required.
•Mentor, coach and develop Service Supervisors, Coordinators, Technical staff and other direct and indirect reports as required.
•Provide goals and objectives including a training and development plan for all direct reports.
•Provide decision-making support to supervisors, coordinators and technicians in the analysis and resolution of product support issues.
•Effectively analyze and proactively seek out all options to provide the best solution for the customers and Quinn.
•Elevate customer or product support issues to General Manager when appropriate.
•Responsible and accountable for maintaining and promoting a safe work environment. Promote a Safety First culture and zero incident workplace. Identify and ensure all necessary safety training is performed in accordance with all regulatory requirements and industry best practices.
•Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Safety, Respect, Relationships, Quality and Service.
•Travel to various branch operations in the region on a regular basis to meet with staff and develop relationships with other branch personnel.
•Demonstrate full competency and knowledge of the products we support and the services we provide.
Overall supervision of assigned Region in the Power Systems Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance using the PADS process; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE
Bachelor’s degree or Mechanical/Electrical discipline preferred and seven to ten years of power systems service management experience or equivalent combination of education and experience. Experience to include management/supervisory, computer skills, and general mechanical and electrical aptitude and service capabilities.
Quinn is an Equal Opportunity Employer M/F/V/DV