Rents Service Advisor

Job Posted: October 20th, 2021

Location: Piscataway, New Jersey, US

• Communicate with internal and external customers on a daily basis according to our mission, vision and core company values.

• Maintain the service log with accurate and up to date repair status. Collaborate with Supervisors on clearly communicating the start, status and completion dates of all jobs to customers.

• Assist in quoting machine repairs and inputting quotes and additional repairs into a segmented format on work orders. Communicating and acquiring approvals for all additional work from customers.

• Work Order Management: Open, update and provide necessary warranty information.

• Review of the Technician’s notes for clarity.

• Follow up with customers upon completion of work, to survey their satisfaction with our service.

• Coordinate transportation of equipment and communicate details to appropriate personnel.

• Manage Aerial Inventory List due for upcoming ANSI Inspections with Shop/Field Supervisor.

• Collaborate on Rental Damage Repairs with Shop/Field Supervisor and communicate financial responsibility to customers.

• Update Rents Dashboard/I Rental with accurate down/repair machine information.

• Collaborate with Field Service to identify machine swaps utilizing the inspection application.
• High School Diploma or equivalent required.
• Minimum 3 years experience in the heavy equipment industry with progressive maintenance/repair experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Excellent communication and interpersonal skills; both verbal and written.
• Strong project management, time management, team building and leadership skills; ability to work independently and multi-task effectively in a fast paced environment.
• Experience with Microsoft Outlook, Excel, Word, DBS, DSI, SIS and other position related software.
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