Service Administrator

Job Posted: October 19th, 2021

Location: San Leandro, California, US

Customer First | Integrity | Excellence | Teamwork | Fun!

At Peterson our Vision is to be our customers’ first choice.   We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination.  Our 85 year history is a reflection of our collective efforts and focus.

 

We provide a family oriented environment that promotes safety, personal growth and professional achievement.   Critical to our continued success is hiring and developing exceptional employees.  We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision.  We have high standards for our employees, with good reason.  They represent Peterson, our family, our brand, and our values to customers and our team members.

 

Why Peterson?

We have high expectations and so do you.  You are exceptionally motivated, have outstanding skills, and are looking for more than just a job.  We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees.  If you want to work side-by-side with others who are passionate about customer service, consider joining our team.  You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary.

Job Description

Peterson Trucks has a need for an experienced Service Administrator at our San Leandro, CA location.

SUMMARY

This position performs administrative and clerical duties in support of the department’s equipment service function and coordinates the department’s scheduled service activities.

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

  • Achieve and maintain service work in process (SWIP) service metrics, ensuring work orders are closed according to company directives and guidelines, working directly with Service Department Supervisors.

  • Calculate and verify time card hours; enter time into system; reconcile labor recap and work closely with payroll as needed to resolve any discrepancies.

  • Handle all electronic billing for the department.

  • Work with electronic service operational reporting tools to ensure SWIP and other service information is maintained and updated.

  • Perform data entry for all service work; open jobs as directed, review and verify accuracy and completeness of work orders; make corrections as needed; update and maintain on-line system work orders; close jobs as notified.

  • Establish and maintain electronic and hard copy files and filing systems; set up and maintain service reports, records and schedules as needed or requested by service supervisors.

  • Provide other clerical and administrative support to as may be needed, such as:  job quotes, purchase orders and other related documents or reports requested.

  • Maintain punctual, regular, and predictable attendance.  

QUALIFICATIONS

High school diploma or GED; and a minimum of 1 year of directly related experience in business administration, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. Must have excellent PC and data entry skills with good knowledge of relevant software.

Peterson Trucks, Inc. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.
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