Service Advisor

Job Posted: October 19th, 2021

Location: Topeka, Kansas, US

Job Category:  Administrative

The Role

The Service Advisor will be responsible for providing superior customer service by communicating at a high level throughout the entire repair process as well as assisting in the day-to-day operations of the department. 


Job duties:

  • Understand safety policies, procedures and regulations as it relates to the service department and Foley policy.

  • Learn and understand the culture and philosophy of how the service department handles business, customer interaction, resolving customer disputes, quoting, pricing philosophies, and employee management.

  • Manage the customer communication from initial call to invoice to deliver industry leading customer experience. Communicate quotes, understand customer expectations and make repair recommendations. 

  • Manage the overall work order process. Open and maintain work orders and segments; have accountability for proper coding of labor, warranty codes, and structure of the work order.  Ensure alignment with current processes.  

  • Assist Shop/Field Managers:

    • to meet customer deadlines for repairs and preventive maintenance
    • in warranty determination, decisions, customer communication and submission
    • with supporting internal service work

  • Create/review service tickets capturing all pertinent information for work to be done. Open work orders as needed. 

  • Coordinate outside services including issuing purchase order, processing invoice, and establishing expectations.

Our Ideal Candidate

  • Mechanical experience or technical aptitude
  • Experienced in delivering positive customer service/interaction
  • Strong computer experience
  • Strong organizational and process management skills
  • Exemplary written and verbal communication skills
  • Attention to detail, efficient time-management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline driven environment

What will put you ahead:

  • Associates degree (A.A.) or equivalent, from two-year college or technical school
  • Previous experience in a shop environment

Who We Are

Foley Industries - Foley Equipment, Foley Power Solutions, Foley Rental and SITECH Central – enters its ninth decade of empowering progress for customers in Kansas and Western Missouri.  Foley’s 1,000+ employees strive every day to safely deliver excellence in service, parts, rental and sales across a broad line of Caterpillar and allied construction equipment, power generation, as well as SITECH construction technology solutions. For more information, please visit www.FoleyEq.com

 

What we can offer you:

  • Competitive pay
  • 401(k) with matching
  • Full insurance benefits
  • Holiday, PTO, Parental Leave
  • Family owned company where you’re more than just another employee

Foley Industries, Inc. is an Equal Opportunity Employer – Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity. To request a reasonable accommodation or assistance in completing the application, call 316-529-5810 or email mlsmith@foleyeq.com.

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