Service Clerk, Power

Job Posted: October 27th, 2021

Location: Addison, Illinois, US

Working Hours/Days

6:30am - 3:00pm, Monday - Friday

Overview

POSITION SUMMARY:  The ability to manage change and perform multiple tasks simultaneously with a complete understanding of Corporate Safety & Compliance Policies.  Excellent communication skills and proficient in Windows based applications and DBSI.

Basic Duties

 

  • Provides customer service, clerical and administrative support to the Power Systems office.
  • Responsible for maintaining service work order records (this includes opening/closing workorders), researching customer information and equipment information when necessary via online CRM tool.
  • Assist with Preventative Maintenance (PM) visit scheduling, opening/closing of PM workorders and ordering of parts.
  • Answer customer calls and assist as needed.  
  • Issue purchase orders, code invoices to appropriate accounts and post proper cost/sell information to DBS workorder system.
  • Assist in keeping the DBS equipment population file up to date with current equipment and customer information.
  • Other duties as assigned.

 

Qualifications

  • High school diploma or equivalent required. College degree/certificate in business or similar education preferred.
  • 5 years of previous experience in a secretarial, accounting/bookkeeping/payroll or other clerical experience required.
  • Excellent communication skills (verbal and written) and superior customer service skills are needed.
  • Must be able to handle general business math.
  • Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required. 10-Key experience and able to type 40-50WPM required.
  • Ability to handle and problem solve service issues that might occur in a professional manner.
  • Must be team oriented and willing to adapt to change. Willingness to work overtime as needed.
  • Must have a valid driver’s license & a clean driving record (Motor Vehicle Report will be performed on final candidate).

Equal Opportunity Employer M/F/Disabled/Vets

 

 

Physical Requirements/Working Conditions

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS

 “C” Constantly (6-8 hrs/day)“F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day) or NA if not applicable.  Indicate appropriate weight where applicable.

 

NA

Climbing

NA

Stooping

NA

Kneeling

NA

Crouching

NA

Crawling

NA

Reaching

O

Standing

F

Sitting

F

Walking

O

Grasping

F

Repetitive Motion

F

Keyboarding

NA

Pulling

O

Lifting

NA

Pushing

NA

Up to 25 lbs.

O

Up to 25 lbs.

NA

Up to 25 lbs.

NA

26-50 lbs.

NA

26-50 lbs.

NA

26-50 lbs.

NA

Over 50 lbs

NA

Over 50 lbs.

NA

Over 50 lbs.

NA

 

 

Subject to both inside and outside conditions

 

 

 

 

 

 

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