Service Coordinator

Job Posted: October 26th, 2021

Location: Dayton, Minnesota, US

Ziegler Cat has an opening for a full-time Service Coordinator to help provide administrative support for the service team. We are looking for a dedicated employee with mechanical aptitude, excellent organizational, customer service, and communication skills to help support our growth. The Service Coordinator is responsible for providing administrative support for service operations personnel. They also manage the majority of related work order and clerical responsibilities involved in service repair operations.

Responsibilities:

  • Answers phones and assists with walk-in customers
  • Initiates and opens all shop work orders with proper segmentation
  • Closes the majority of shop work orders, as necessary
  • Maintains and codes work orders as necessary for proper billing
  • Monitors all work orders from open to close/invoice
  • Reviews all work orders daily to assure that status is current
  • Reviews and approves daily labor hours
  • Reviews all possible warranty jobs to determine if warranty applies
  • Assists with work order maintenance
  • Handles COD collections
  • Maintains any needed paperwork pertaining to work orders
  • Files work orders - including sending documents to be scanned into archive system
  • Ensures that work orders and requisitions are coded properly
  • Obtains necessary purchase order information from customers to invoice work orders
  • Maintains file on purchase orders and canceled purchase orders
  • Assists in parts warehouse as necessary
  • Schedules and maintains records on safety training, vehicle inspections, etc.
  • Enters SIMS (part causing failure information)
  • Manages outside purchases (Code purchase orders, charge out to work orders, etc)
  • Monitors reports for managers on: Last date of labor on work orders, PIP/PSP campaigns, work order labor, etc.
  • Works in a cooperative manner with coworkers and superiors.
  • Must be willing to progress within the company. Possibly into a Inside Rental Rep in the future.


Qualifications:

  • High School Diploma or GED; 2 year degree preferred
  • Positive attitude and desire to work as a team player to support the service department
  • Personal Attributes: Attention to Detail, Efficiency, Planning and Organization, Commitment / Dependability, Teamwork
  • Excellent customer service skills
  • Strong computer skills, including Microsoft Office Suite
  • Mechanical aptitude; experience in heavy equipment, agriculture, or automotive a plus
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