Service Coordinator Cleveland – Req ID 3113

Job Posted: October 17th, 2021

Location: Broadview Heights, Ohio, US


At Ohio Machinery Co., our employees take pride in building the world around them. From our Serviceman and Technicians keeping the equipment running, our knowledgeable sales staff helping maximize efficiency for our customers, our front-line workers preparing equipment and parts orders, to our support staff making sure everything runs smoothly internally.  Our employees are making a difference, and you can too! Ohio Machinery offers a career path, great pay, and a truly comprehensive benefits package including retirement options (pension plan for Union employees, 401(k) Match for Non-Union employees), medical/dental/vision insurance options, spouses and children scholarship opportunities (through the Ohio Machinery Education and Opportunity Foundation), and many others.

JOB DESCRIPTION SUMMARY:

The service coordinator will be deeply involved in the work order process including opening work order headers and segments in Service-Link, technician time entry into Service-Link, receiving and entering technician service reports into Service-Link, scheduling PSP/PIP work, customer purchase order requests, filing to history files, warranty claim pre-prep, coordination, follow-up and communication with central warranty group and parts personnel through to claim closure.

 COMPETENCIES:

Typing and keyboarding skills of at least 60 wpm accurately, computer skills including MS Word and Excel, organizational skills, and ability to interact with multiple branches and company department personnel including sales, service, rental, parts, warranty, and credit.  An ability to balance multiple tasks and learn multiple computer-based applications.  Must have good decision making and a strong desire for follow-up and attention to detail.  Excellent customer service skills are required.

 

JOB QUALIFICATIONS:

High School Diploma/GED

Prior experience in a service department is preferred but not required. 

Ability to handle multiple tasks in a fast-paced environment and have an excellent teamwork ethic.  

 

PHYSICAL REQUIREMENTS:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

 

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.

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