Service Coordinator – Power Systems

Job Posted: October 26th, 2021

Location: Shakopee, Minnesota, US

Ziegler Cat has an opening for a full-time Service Coordinator to help provide administrative support for the service team. We are looking for a dedicated employee with mechanical aptitude, excellent organizational, customer service, and communication skills to help support our growth. The Service Coordinator is responsible for providing administrative support for service operations personnel. They also manage the majority of related work order and clerical responsibilities involved in service repair operations.


  • Answers phones and assists with walk-in customers
  • Work order management:
    • Opens all shop work orders with proper segmentation
    • Maintains and codes work orders as necessary for proper billing
    • Reviews all work orders daily to assure that status is current
    • Monitors all work orders from open to close/invoice
    • Ensures that work orders are coded properly
    • Maintains any needed paperwork pertaining to work orders
    • Assists with work order maintenance
    • Files work orders including sending documents to be scanned into archive system
  • Review, verifies, and reconciles daily labor hours
  • Reviews all possible warranty jobs to determine if warranty applies
  • Orders parts as needed
  • Handles cash on delivery (COD) collections
  • Obtains necessary purchase order information from customers to invoice work orders
  • Creates electronic purchases order as needed and resolves disputes
  • Manages outside purchases (code purchase orders, charge out to work orders, etc)
  • Assists in parts warehouse as necessary
  • Maintains current library of publications
  • Schedules and maintains records on safety training, vehicle inspections, etc.
  • Enters SIMS (part causing failure information)
  • Monitors reports for managers on: Last date of labor on work orders, PIP/PSP (manufacturer) campaigns, work order labor, etc.
  • Provides support for technicians when using software applications
  • Works in a cooperative manner with coworkers and superiors


  • High School Diploma or GED; 2 year degree preferred
  • Positive attitude and desire to work as a team player to support the service department
  • Personal Attributes: Attention to Detail, Efficiency, Planning and Organization, Commitment / Dependability, Teamwork
  • Excellent customer service skills
  • Strong computer skills, including Microsoft Office Suite
  • Mechanical aptitude; experience in heavy equipment, agriculture, or automotive a plus
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