Shop Service Manager

Job Posted: October 16th, 2021

Location: Shakopee, Minnesota, US

Ziegler CAT has an opening for a Shop Service Manager that will direct and control the shop service department for the Power Generation division and is responsible for ensuring customer satisfaction, safety and profitability. The ideal candidate will be someone who is passionate about developing and leading a successful team of employees, developing a culture of strong professionalism, a high sense of urgency, and strong customer focus.


  • Responsible for safe and productive working environment of the shop(s)

  • Ensure that all meetings are scheduled (Toolbox, Safety, etc.)

  • Maintain facility in a 5- Star Contamination Control Ranking

  • Create a realistic and accurate Capital Expense Budget annually

  • Implement and maintain procedures to meet our customers’ expectations for after-hours service

  • Work closely with branch supervisors about issues involving customers, employees, equipment, etc.

  • Work closely with Sales personnel to communicate opportunities for sales

  • Evaluate processes continually to ensure work orders are closed in a timely manner

  • Maintain the facility and reinforce established practices and procedures to Ziegler standards

  • Visit customers as needed

  • Maintain the highest level of customer satisfaction through communication, professionalism and urgency before, during and after the sale

  • Able to travel locally to customer job sites. In some locations, ability to be to be on call for nights and weekends; on call rotation

  • Help recruit and hire branch personnel

  • Manage workforce to ensure maximum productivity and effectiveness through mentoring and appropriate training opportunities

  • Resolve conflicts in a timely and professional manner

  • Ensure that all branch employees are given regular, fair and accurate performance evaluations

  • Work in a cooperative manner with team and superiors


  • 2 or 4 year degree preferred; High school diploma required

  • 4+ years related supervisory/leadership experience strongly preferred

  • 4+ years of technical or mechanical knowledge required

  • Exhibit the values of the Ziegler Way and have the ability to develop teams that exude these values

  • Knowledge of product line and/or a willingness to continue education on new products required

  • Strong computer and organizational skills required

  • Strong people leader who develops his/her employees through coaching and feedback

  • Strong business acumen and ability to make good and timely decisions for customers and the company

  • Personal Attributes: Creative Thinking, Conflict Management, Customer Focus, Integrity, Planning and Organization


  • Up to 10%

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