Service Manager

Job Posted: October 27th, 2021

Location: Oglesby, Illinois, US

Overview

POSTION SUMMARY: The Service Manager is accountable for all aspects of the Service Department and plays a vital role in the overall success of Altorfer in the territory. The Service Manager must possess a deep knowledge of construction equipment maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset.

Basic Duties

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

  • The Service Manager is responsible for all Shop Service and support activities associated with the shop at one Altorfer Branch location.
  • Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
  • Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
  • Responsible for the Shop Service P&L
  • Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
  • Manage day-to-day activities of Service Department personnel
  • Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
  • Manage service, repair and reconditioning of machines and components
  • Manage new and used equipment inspection, service and preparation for the Sales Department
  • Manage shop customer communications
  • Manage the work order process from opening jobs through job invoicing
  • Develop quotes for complex jobs and quote approvals
  • Consistently enforce work rules and company policies
  • Effectively manage all Work In Progress (WIP)
  • Conduct semi-annual performance reviews for all direct reports
  • Ensure operations conform to industry and company performance metrics and benchmarks
  • Occasionally participate in sales calls with Sales Reps.

 

SUPERVISORY RESPONSIBILITIES: Direct Reports: Service Supervisors, Service Writers, Service Clerks, Technicians, Helpers

Qualifications

EDUCATION/QUALIFICATION/EXPERIENCE:

  • Bachelor degree with minimum of five years management experience in construction equipment service and repair, or a minimum of ten years of management experience in construction equipment service and repair.
  • Experience as an Equipment Manager or Service Manager/Supervisor a plus
  • Advanced user of all Microsoft Office products to include Excel
  • Working knowledge of Caterpillar programs DBSi, DSI, SMIS 2 and PSEL a plus
  • Working knowledge of CODA a plus

 

SKILLS/ABILITIES:

  • Working knowledge of a P&L and financial statements
  • Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
  • Exceptional communication, management, leadership and interpersonal skills
  • Working knowledge of OSHA and EPA regulations as they relate to the industry
  • Ability to carry on effective communication with customers to maintain a high level of customer loyalty

Equal Opportunity Employer M/F/Disabled/Vets

Physical Requirements/Working Conditions

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:

“C” Constantly (6-8 hrs/day), “F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day), or "NA" if not applicable.

 

F

Climbing

F

Stooping

F

Kneeling

F

Crouching

O

Crawling

F

Reaching

F

Standing

F

Sitting

F

Walking

F

Grasping

F

Repetitive Motion

F

Keyboarding

 

Pulling

 

Lifting

 

Pushing

O

Up to 25 lbs.

O

Up to 25 lbs.

O

Up to 25 lbs.

O

26-50 lbs.

O

26-50 lbs.

O

26-50 lbs.

O

Over 50 lbs

O

Over 50 lbs.

O

Over 50 lbs.

 

C

Subject to both inside and outside conditions

 

 

 

 

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